Coordinator, Home Support Scheduling

Fraser Health; Abbotsford; On-site; CAD 101,321,000 - 145,648,000; Full time

Job summary

Fraser Health is seeking a Coordinator, Home Support Scheduling to manage Fraser Health's centralized scheduling centre for home support services across the service area. The role oversees staff workload, training and performance, and provides guidance to ensure quality operations.

Responsibilities include developing operational reports, quality improvement initiatives, audits, and cross-team coordination to maintain high standards of client care in the Fraser Health system.

Qualifications

• Bachelor's Degree in Leadership or related field with five years of related experience.
• Three years Procura desktop training and scheduling.
• Experience manipulating large data sets and generating operational reports.
• Ability to lead staff and manage conflict resolution.
• Knowledge of quality assurance processes and staff education.

Responsibilities

• Coordinates centralized scheduling of Community Health Workers delivering home support services.
• Manage designated staff including Senior Clerks and Schedulers; handle HR events such as performance, discipline, hiring and termination.
• Coordinate quality improvement initiatives and assess impacts on clients, staff and stakeholders.
• Develop and monitor operational reports and statistical data for quality improvements.
• Conduct audits on scheduling data quality and system processes and recommend improvements.
• Audit the work of staff related to scheduling of home health services.
• Participate in meetings and projects related to centralized scheduling service.

Skills

Data analysis

Staff management

Conflict resolution

Reporting

Quality assurance

Education

Bachelor's Degree in Leadership or related field (5 years experience)

Job description

Salary The salary range for this position is CAD $35.36 - $50.83 / hour

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Coordinator, Home Support Scheduling is responsible for the daily operations of Fraser Health's centralized scheduling centre that ensures the provision of home support services for clients. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff and stakeholders. Maintains quality assuranceto ensure effective and efficient operations anddevelops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities

1. Coordinates and oversees the centralized scheduling of Community Health Workers that provide clients with home support services within the service area.
2. Manages designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. In conjunction with appropriateEmployee Experiencesupport, manages human resource events such asperformance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
3. Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels,and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes andguides staff through changes.
4. Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
5. Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations on data quality and system process improvements.
6. Audits work of designated staff related to the scheduling of home health services.
7. Participates in various meetings related to the centralized scheduling service; assists and/or undertakes a variety of projects as assigned by the Manager, Clinical Operations.

Qualifications

Education and Experience

Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience. Must have three (3) years Procura desktop training and scheduling.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Strong skills in manipulating large amounts of data.
• Ability to maintain, conceptualize anddevelop reportsregarding a variety of operational and informational statistics.
• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Ability to manage staff and lead teams through conflict resolution.
• Ability to effectively grievance resolves.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.