Coordinator, Home Support Scheduling

Fraser Health Authority; Abbotsford; On-site; CAD 74,000 - 106,000; Full time

Job summary

Fraser Health Authority is seeking a Coordinator, Home Support Scheduling to lead the centralized scheduling centre for home support services. The role ensures timely and coordinated services for clients across the Fraser Health region.

You will manage staff such as Senior Clerks and Schedulers, oversee training and orientation, perform performance appraisals, and drive quality improvements through data reporting and process changes.

Qualifications

• Bachelor's Degree in Leadership or related field required with five years of relevant experience.
• Three years Procura desktop training and scheduling required.
• Demonstrates leadership and quality improvement mindset.

Responsibilities

• Coordinates centralized scheduling of Home Support services for clients in the service area.
• Manages designated staff including Senior Clerks and Schedulers; handles HR events (performance, hiring, termination, grievances).
• Implements quality improvements, develops and analyzes operational reports, and supports staff with training and guidance.
• Conducts audits and supports data quality initiatives in scheduling operations.
• Participates in meetings and projects related to centralized scheduling service.

Skills

Data analysis

Reporting

Quality improvement

People management

Conflict resolution

Education

Bachelor's Degree in Leadership or related field

Procura scheduling training (3 years)

Tools

Procura scheduling

Job description

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Coordinator, Home Support Scheduling is responsible for the daily operations of Fraser Health's centralized scheduling centre that ensures the provision of home support services for clients. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff and stakeholders. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities

• Coordinates and oversees the centralized scheduling of Community Health Workers that provide clients with home support services within the service area.
• Manages designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. In conjunction with appropriate Employee Experience support, manages human resource events such as performance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
• Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.
• Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
• Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations on data quality and system process improvements.
• Audits work of designated staff related to the scheduling of home health services.
• Participates in various meetings related to the centralized scheduling service; assists and/or undertakes a variety of projects as assigned by the Manager, Clinical Operations.

Qualifications

Education and Experience

Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience. Must have three (3) years Procura desktop training and scheduling.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Strong skills in manipulating large amounts of data.
• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.
• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Ability to manage staff and lead teams through conflict resolution.
• Ability to effectively grievance resolves.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.