Holiday Customer Service Representative (Fixed Term)

LCBO; Asphodel-Norwood; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Online learning

Employee Assistance Program

WorkPerks discounts

Job summary

LCBO in Ontario is hiring Holiday Customer Service Representatives to deliver exceptional experiences in our retail stores from November 16 to December 31, 2026. On-site role, reporting to the Store Manager, you will assist customers at the POS and support in-store campaigns.

You will learn about wine, beer, cider and spirits through paid online training, participate in sustainability donations, and help keep the store clean, stocked and safe.

Qualifications

• Experience in customer service or retail is preferred.
• Legal eligibility to work in Canada (SIN, study permit, or work permit).
• Must be at least 18 years old.

Responsibilities

• Serve customers using the POS/Cash system and ensure a positive experience.
• Encourage donations as part of the Spirit of Sustainability campaign.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, stock shelves, maintain cleanliness, organization and safety.
• Lift and move cases up to 18 kg (40 lbs) repeatedly while standing.

Skills

Customer service

POS/Cashier experience

Teamwork

Bilingual (English/French)

Tools

POS system

Job description

Location Address:

4246 Hwy. # 7, Norwood

Salary / Pay: $20.82/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

The LCBO isseekingHolidayCustomer Service Representativeswho are passionate about deliveringexceptionalcustomerexperiences inour retail stores across OntariofromNovember16 toDecember31, 2026.Ifyou areinterested in becoming a friendly,helpful go-to expert forcustomers duringtheholiday season,this role isa great opportunityto make a positive impact.

Throughpaid online training, you willbuild yourcustomer serviceskillsanddiscover the world ofwine, beer,ciderand spirits,givingyouthe confidence tosupportcustomersand make their holiday shopping experience memorable.

About the Role:

You will be working on-site. #LI-OnSite
Reporting to the StoreManager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean,organizedand safe for all.
• Liftcases ofvarious sizesand weights(up to 40 lbs./18 kg)repeatedlywhilestanding forlong periodsof time.

About You:

• Comfortablesupporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.
• Required Availability
• Friday (5:00 p.m. - Close).
• Saturday and Sunday (available all day for a 4-to-8-hourshift).

Holiday Availability:

• Christmas Day (December 25).
• Boxing Day (December 26).
• New Years Eve (December 31).

Additional Availability

• Additionalwork may be available during the week (Monday - Thursday), based on store needs.
• Schedules are posted two weeks in advance.
• Extra shifts may come up on short notice.

Why Join the LCBO?

• Online learning to support your interests and growth.
• Future employment opportunities for eligible employees.
• EmployeeandFamily and Assistance Program.
• Discounted services,productsand tickets to sporting and entertainment events (WorkPerks).

You’llfeel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest. Only applicants selected for further consideration will be contacted.

Union / Non-Union:

Union