Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Greater Sudbury; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Online training

Employee assistance program

WorkPerks discounts

Job summary

LCBO is hiring Holiday Customer Service Representatives in Ontario stores, including Sudbury, for the November 16 to December 31, 2026 period. You will assist customers at the register, manage donations, and participate in surveys while maintaining stock and store appearance.

The role offers online training, supportive programs, and employee perks. Availability includes Fridays evenings and weekend full shifts, with potential weekday hours as needed.

Qualifications

• Experience delivering high quality customer service in a retail setting.
• Ability to work collaboratively with teammates in a fast-paced environment.
• Bilingual English/French is a bonus but not required.

Responsibilities

• Serve customers using the POS/Cash system, ensuring an outstanding experience.
• Encourage donations for Spirit of Sustainability.
• Support customer experience and postal code survey initiatives.
• Receive inventory, stock shelves, keep store clean and safe.
• Lift heavy items up to 18 kg (40 lbs) and stand for extended periods.

Skills

Customer service

Bilingual English/French (bonus)

POS system familiarity

Tools

POS/Cash system

Job description

Location Address: 1099 Marcus Drive, Sudbury Salary / Pay: $20.82/hour

At the LCBO, we always have the right spirit! Do you? IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings. The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You:

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Required Availability:

• Friday (5:00 p.m. – Close).
• Saturday and Sunday (available all day for a 4-to- 8-hour shift).

Holiday Availability:

• Christmas Day (December 25).
• Boxing Day (December 26).
• New Year's Eve (December 31).

Additional Availability

Additional work may be available during the week (Monday – Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice.

Why Join the LCBO?

• Online learning to support your interests and growth.
• Future employment opportunities for eligible employees.
• Employee and Family and Assistance Program.
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).
• You'll feel good knowing your work is helping make a difference in communities across Ontario

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Union / Non-Union

Union

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.