Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Toronto; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Online learning

Employee Assistance Program

Discounted services and tickets

WorkPerks

Job summary

LCBO in Ontario is seeking Holiday Customer Service Representatives to support in-store experiences from November 16 to December 31, 2026. You will greet customers, operate the POS system, and assist with donations and surveys while keeping shelves stocked and tidy.

You must be 18+ and legally eligible to work in Canada; English/French bilingualism is a bonus. Paid online training will build product knowledge in wine, beer, cider and spirits to help holiday shoppers.

Qualifications

• Must be 18 years or older and legally allowed to work in Canada.
• Ability to stand for long periods and lift up to 40 lbs (18 kg).
• Luxury experience with cash handling and customer service is preferred.

Responsibilities

• Serve customers using the POS/Cash system and ensure a positive experience.
• Encourage donations for the Spirit of Sustainability program.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, face shelves, keep the store clean, organized and safe.
• Lift cases up to 40 lbs./18 kg repeatedly while standing.

Skills

Customer service

Team collaboration

POS system use

Bilingual (EN/FR) bonus

Tools

POS/Cash system

Job description

Location Address: 200 Danforth Avenue, Toronto. Salary / Pay: $20.82/hour.

Job Posting Description

At the LCBO, we always have the right spirit! Do you? IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings. The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role

You will be working on-site. #LI-OnSite. Reporting to the Store Manager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Required Availability

• Friday (5:00 p.m. - Close).
• Saturday and Sunday (available all day for a 4-to-8-hour shift).

Holiday Availability

• Christmas Day (December 25).
• Boxing Day (December 26).
• New Year's Eve (December 31).

Additional Availability

Additional work may be available during the week (Monday - Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice.

Why Join the LCBO

• Online learning to support your interests and growth.
• Future employment opportunities for eligible employees.
• Employee and Family and Assistance Program.
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).
• You’ll feel good knowing your work is helping make a difference in communities across Ontario.

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest.

Union / Non-Union: Union

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

For job searches in a specific location, please use the search field on the careers site.