HIRED! - Client Concierge/Staff Supervisor

Hire Standard; Lethbridge; On-site; CAD 34,095 - 48,560; Full time

Benefits offered by this job

Employer shared benefits package

Dynamic daily tasks

Supportive work environment

Job summary

A medical clinic in Lethbridge is looking for a Client Concierge/Staff Supervisor to lead the service team and ensure exceptional client experiences. The role involves managing client inquiries, overseeing clinic operations, and fostering a supportive work environment. Ideal candidates will have supervisory experience and strong organizational skills. This position offers $30/hour to start and a friendly workplace. Interested individuals should apply online or email their resume.

Qualifications

• Previous supervisory experience in a customer-focused setting.
• Excellent communication and relationship-developing skills.
• Self-motivated with a strong work ethic.

Responsibilities

• Lead, support, and oversee the service providers.
• Manage client inquiries and resolve concerns.
• Oversee all aspects of clinic operations.

Skills

Customer Service

Teamwork

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Leadership

Computer Skills

Tools

Scheduling Software

Job description

Client Concierge/Staff Supervisor

Medical Clinic

This is an integral role in our Medical Aesthetic/Plastic Surgery Clinic that will lead our team of providers and ensure an exceptional experience for our clients.

Responsibilities

• Lead, Support and Oversee the Service Providers to ensure that each Client Receives an Exceptional and Personalized Client Experience
• Manage Client Inquiries, Oversee the Scheduling of Appointments, and Resolve any Client Concerns to maintain a High Standard of Client Satisfaction
• Lead Daily Team Meetings to update the Team and Discuss the Plan for the Day
• Oversee all aspects of Clinic Operations: Step in where needed and be the ‘Go To’ for the Staff to maintain a Smooth Flow of Services
• Schedule and Oversee ‘Downtime Tasks’ to promote Efficient Workflow and High Team Morale
• Manage Services and Assist with Activities to Drive Revenue
• Maintain a Clean, Organized, and Aesthetically Pleasing Clinic Environment
• HR Responsibilities: Onboarding, Training, Performance Management
• Other Administrative and Operational Tasks, as required

Requirements

• Previous Supervisory Experience in a Customer Focused Setting
• Discretion, Sensitivity and Confidentiality in dealing with Client Information
• Customer Service and Teamwork Focused with Exceptional Interpersonal Skillsli>
• A Passion for the Industry and Excitement for the Positive Impact our Services bring to our Clients
• Excellent Communication and Relationship Developing Skills
• Self-Motivated with a Strong Work Ethic
• Professional and Positive Attitude on the phone and in-person
• Strong Organizational, Adaptable, Task-management and Problem-solving Skills
• Supervisory Experience and Ability to Lead and Motivate a Team
• Strong Computer Skills and Familiarity with Scheduling Software

We Offer

• $30/hour to start, negotiable based on experience
• Monday – Friday, 8:30 am – 5:00 pm (1/2 hour lunch)
• Employer shared benefits package
• Stable Company with Dynamic Daily Tasks
• Friendly and Supportive Work Environment
• Fulfilling, Client-Oriented Profession

Please apply online at hire-standard.com or email resume to [e-mail].

We thank all applicants for your interest, however, only those considered will be contacted.

By applying to this position, you agree to receive email communication from Hire Standard.