Full-time front desk client consultant Full-time front desk client consultant

Discovery Laser; Campbell River; On-site; CAD 25,000 - 39,000; Full time

Job summary

Discovery Laser Skin Care Clinic on Vancouver Island seeks an organized, self-motivated front desk professional to manage phones, scheduling, and patient interactions. You will work closely with doctors/clinicians, uphold confidentiality, and assist clients with skincare recommendations.

The role requires experience in cosmetic/medical clinics, strong communication, and the ability to multitask under pressure.

Qualifications

• Must have an interest (passion!) for the anti aging industry.
• Proficiency in Microsoft Office software suite an asset.
• Comfortable operating computers, photocopiers and fax machines.
• Experience in working in cosmetic, aesthetic, medical clinic (1 year) preferred.
• Excellent oral and written communication skills.
• Ability to maintain accuracy while doing multiple tasks or working under pressure.
• MOA (Medical Office Assistant) or Hospital Unit Clerk certification or any other combination of education and relevant experience will be considered.
• Must be available up to 8 hours/day and 4 days/week.

Responsibilities

• Answering phones, greeting (first point of contact), scheduling, referring and confirming patients/clients via phone, email and online appointments.
• Work closely with the Doctors/Clinicians and be involved in all aspects of the patient/client experience.
• Represent the organization with a friendly, positive and professional image in all levels of operation, internal and public. Ability to maintain client/patient confidentiality.
• Assist clients on appropriate skincare products that best suit their needs and providing basic information where possible
• Book all client appointments to MD SpaWare and patient appointments to MedAccess software programs.
• Navigate online bookings, reviews and mailing lists via DemandForce software.
• Posting and monitoring of social media profiles in FaceBook and Instagram.
• Administrative duties, such as filing, and tracking sales and client info and demographics and ensuring the clinic is always looking its best.
• Act as a support to the clinic director, as needed.

Skills

Customer service

Communication skills

Sales experience

Multitasking

Team player

Education

MOA/Hospital Unit Clerk certification

Tools

Microsoft Office

MD SpaWare

MedAccess

DemandForce

Facebook

Instagram

Job description

Highly organized, self-motivated and demonstrate initiative and autonomy
Comfortable working in a fast-paced medical aesthetics environment
You enjoy interacting with people and are a positive team player, always willing to lend a hand
Experienced and comfortable with client service, sales of packages, products & cash handling
Have a great working knowledge of skincare, including products and ingredients
possess a professional demeanor, polished and poised in appearance, with excellent people service skills.

Main responsibilities

Answering phones, greeting (first point of contact), scheduling, referring and confirming patients/clients via phone, email and online appointments;
Work closely with the Doctors/Clinicians and be involved in all aspects of the patient/client experience;
Represent the organization with a friendly, positive and professional image in all levels of operation, internal and public. Ability to maintain client/patient confidentiality;
Assist clients on appropriate skincare products that best suit their needs and providing basic information where possible
Book all client appointments to MD SpaWare and patient appointments to MedAccess software programs;
Navigate online bookings, reviews and mailing lists via DemandForce software;
Posting and monitoring of social media profiles in FaceBook and Instagram;
Administrative duties, such as filing, and tracking sales and client info and demographics and ensuring the clinic is always looking its best;
Act as a support to the clinic director, as needed.

Required qualifications and professional experience

Must have an interest (passion!) for the anti aging industry
Proficiency in Microsoft Office software suite an asset
Comfortable operating computers, photocopiers and fax machines
Experience in working in cosmetic, aesthetic, medical clinic (1 year) preferred
Excellent oral and written communication skills
Ability to maintain accuracy while doing multiple tasks or working under pressure
MOA (Medical Office Assistant) or Hospital Unit Clerk certification or any other combination of education and relevant experience will be considered
Must be available up to 8 hours/day and 4 days/week

Pay

Competitive hourly rate, commission and benefits negotiable, based upon experience.

We thank all applicants for their interest, however; only qualified submissions, outlining why you believe you are a good candidate, will be contacted.

Who we are…

We’re incredibly proud to say that Discovery Laser Skin Care Clinic is home to not only the most sophisticated laser technology on northern Vancouver Island, but also a superb team of the Island’s top aestheticians and skin care professionals.

If you are looking for an exciting place to work on Vancouver Island, we’d love to hear from you!