Receptionist

Dermapure; Kelowna; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

Dermapure in Canada is seeking a friendly clinic receptionist to welcome clients, manage files, answer calls and emails, and help coordinate treatments with the medical team. You will play a key role in delivering a patient-centered experience in a fast-paced medical aesthetics setting.

The role requires a high school diploma, at least two years in a similar position, and excellent English communication. Experience in healthcare or aesthetics is an asset, along with strong organizational and

Qualifications

• Minimum high school diploma; office admin training is an asset.
• At least 2 years in a similar role.
• Fluent in English; strong written and spoken communication.
• Patient-focused with integrity and reliability.
• Able to plan and coordinate activities.
• Experience in medical/ aesthetics is a plus.

Responsibilities

• Greet clients at the clinic and provide outstanding customer service.
• Create and update client files.
• Answer calls and respond to emails with knowledge of aesthetic procedures.
• Schedule appointments and manage the calendar.
• Prepare files for next-day appointments and balance daily reports.
• Maintain reception, boutique, and waiting areas with stock.
• Prepare invoices and handle basic accounting transfers.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Tools

Office software

Scheduling systems

Job description

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high-end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long-lasting results. At Dermapure, we also offer exciting opportunities for our teams, including product, treatment, and aesthetic incentives, commission-based sales opportunities, and a supportive, professional, and patient-focused team environment.

Responsibilities -

• Greet customers when they arrive at the clinic and provide outstanding customer service;
• Create a file for each new customer and update existing customer files;
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures;
• Book customer appointments and manage the appointment calendar;
• Prepare customer files for next-day appointments;
• Implement the clinic's opening and closing procedures;
• Manage correspondence and postal mail;
• Establish the day's treatments in collaboration with the consultant;
• Manage the clinic's info e-mail inbox;
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked;
• Order office supplies and beverages;
• Close batches, balance daily reports and transfer receivables to accounting;
• Ensure availability of cash in the register and notify the person in charge;
• Prepare customer invoices and verify invoices daily.

Qualifications -

• High school diploma required, office administration training (a significant asset);
• At least two (2) years of experience in a similar role;
• Languages spoken and written: English;Proficiency in English is essential for this position, as all communication with clients and colleagues is conducted exclusively in English.
• Committed to the well-being of the client;
• Effective communication skills;
• Demonstrates teamwork and collaboration;
• Integrity and trustworthiness;
• Shows initiative and autonomy;
• Able to plan and coordinate activities;
• Previous medical office, healthcare, or aesthetics experience an asset;
• Demonstrates rigor, reliability, and flexibility.

Our core values -

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.