HIM Technician

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 40,000 - 44,000; Part time

Job summary

St. Joseph's Health System (SJHS) in Hamilton seeks a Health Records Clerk to support HIM input workflows and ensure data integrity across electronic documentation review and indexing.

You will utilize EPIC and other clinical information systems to handle intake and chart processing, while ensuring privacy and policy compliance. The role requires an Office Admin diploma or Health Info Management, and experience with EMR/EPIC, MS Word/Excel, and excellent communication.

Qualifications

• Successful completion of a 2-year Office Administration College Diploma from an accredited school or Health Information Management required
• Medical Terminology 1 and 2 required
• CHIMA Certification in progress or completed preferred
• 1-2 years HIM related experience preferred
• Must have experience working with Electronic Medical Record (EMR)/Clinical Information systems preferably Epic system
• Must have experience and skill using MS Office suite - with intermediate skill level for MS Word and MS Excel
• Must have intermediate skill for spelling medical spelling and medical terminology
• Customer service skills conflict resolution excellent communication skills needed to work with public and internal clients including physicians and registered health professionals
• Must be confident and comfortable managing workload independently may escal…
• Excellent discretion flexibility attention to detail to ensure high level of accuracy and data integrity as well as compliance with legal and policy requirements
• Must work under urgent deadlines and be able to prioritize
• Excellent work performance and attendance record is essential.

Responsibilities

• Conducts chart analysis of system and non-system generated documentation including intake/ processing quality review preparation and indexing of non-system generated and scanned chart documentation in electronic Legal Medical Record (eLMR) as well as on-site retention and provision of support and guidance to clinics and clinical staff tasked with point of service scanning duties.
• Using Epic system electronic tools and workqueues provides routine compliance monitoring and supports policy compliance with Public Hospitals Act Personal Health Information Protection Act Mental Health Act Hospital Bylaws and Rules and Regulations provisions re: chart completion/deficiency management chart accuracy documentation quality and integrity escalating issues to the HIM Administrator Analysts or Manager as required.
• Provides general information regarding Dragon Medical One (DMO) to end users escalating end user specific issues to HIM Administrator as required .
• Processes requests for disclosure in accordance with PHIPA or SJHH routine disclosure procedures using Epic system Release of Information modalities.
• Provides general information regarding HIM services and processes to patients staff and members of the public responding to queries in person by phone mail and electronic communications.
• Manages inbound and outbound communications related to HIM and report distribution including fax and electronic communication and monitors for misdirected or failed communications reporting miscommunications to the Privacy Office and HIM Manager for provider registry updates as appropriate.
• All other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Time management

Attention to detail

Education

2-year Office Administration Diploma

Health Information Management

CHIMA Certification (in progress or completed)

Tools

Epic EMR

MS Office (Word, Excel)

Job description

Position Details

Job Number: JR01778 Department: Health Records Charlton This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown) Job Type: Regular, Part time Contract Duration: (If applicable) 0 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $29.52 - $32.08 Schedule Work Days: Holidays, Monday to Sunday, Weekends Time of Day: Days Shift: Hours - 7.5 Shift Start: (If applicable) AM 09:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-08-20 Closing Date: 2026-08-27

Position Summary

Health Information Management (HIM) operational work requires more HIM knowledge and ability to effectively utilize software and applications to support HIM input workflows (quality PHA/PHIPA/Bylaw compliance/enforcement analysis internal and external electronic documentation review and indexing data integrity) and HIM output workflows (Disclosure Registration Data Integrity Providing Information and Intake for Patients/Public engaging HIM services)

Qualifications

• Successful completion of a 2-year Office Administration College Diploma from an accredited school or Health Information Management required
• Medical Terminology 1 and 2 required
• CHIMA Certification in progress or completed preferred
• 1-2 years HIM related experience preferred
• Must have experience working with Electronic Medical Record (EMR)/Clinical Information systems preferably Epic system
• Must have experience and skill using MS Office suite - with intermediate skill level for MS Word and MS Excel
• Must have intermediate skill for spelling medical spelling and medical terminology
• Customer service skills conflict resolution excellent communication skills needed to work with public and internal clients including physicians and registered health professionals
• Must be confident and comfortable managing workload independently may escal…
• Excellent discretion flexibility attention to detail to ensure high level of accuracy and data integrity as well as compliance with legal and policy requirements
• Must work under urgent deadlines and be able to prioritize
• Excellent work performance and attendance record is essential.

Responsibilities

• Conducts chart analysis of system and non-system generated documentation including intake/ processing quality review preparation and indexing of non-system generated and scanned chart documentation in electronic Legal Medical Record (eLMR) as well as on-site retention and provision of support and guidance to clinics and clinical staff tasked with point of service scanning duties.
• Using Epic system electronic tools and workqueues provides routine compliance monitoring and supports policy compliance with Public Hospitals Act Personal Health Information Protection Act Mental Health Act Hospital Bylaws and Rules and Regulations provisions re: chart completion/deficiency management chart accuracy documentation quality and integrity escalating issues to the HIM Administrator Analysts or Manager as required.
• Provides general information regarding Dragon Medical One (DMO) to end users escalating end user specific issues to HIM Administrator as required .
• Processes requests for disclosure in accordance with PHIPA or SJHH routine disclosure procedures using Epic system Release of Information modalities.
• Provides general information regarding HIM services and processes to patients staff and members of the public responding to queries in person by phone mail and electronic communications.
• Manages inbound and outbound communications related to HIM and report distribution including fax and electronic communication and monitors for misdirected or failed communications reporting miscommunications to the Privacy Office and HIM Manager for provider registry updates as appropriate.
• All other duties as assigned.

St. Joseph's Health System (SJHS) and its member organisations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organisations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]). At St. Joe's Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there's a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.