Patient Care Unit Clerk

SJH St. Joseph's Healthcare Hamilton; Dundas; On-site; CAD 40,000 - 44,000; Full time

Job summary

St. Joseph's Health System (SJHS) in Hamilton is seeking a unit receptionist to support the RCC Medical Unit. You will handle front-desk inquiries, enter patient data into the EHR, and coordinate with hospital departments to ensure smooth patient flow.

The role emphasizes accuracy, compassion, and multi-tasking in a fast-paced healthcare environment. The position involves daily reception duties, scheduling and reporting, with opportunities to engage with patients and families while maintaining

Qualifications

• 2 year post-secondary diploma in Office Administration - Health Services and a medical terminology certificate.
• Minimum one year up to 2 years' experience providing administrative support in a healthcare setting.
• Intermediate MS Word and Excel skills with email and internet searches; strong medical spelling/terminology.

Responsibilities

• Provide reception duties for the unit, handling all calls and inquiries courteously.
• Enter patient information into the Electronic Health Record and other systems; print labels and census information as required.
• Maintain unit statistics and produce reports related to unit activity.
• Assist with patient admissions, transfers and discharges documentation.

Skills

Office Administration

Medical Terminology

MS Word

MS Excel

Data Entry

Customer Service

Typing 35 wpm

Communication Skills

Education

Post-secondary diploma in Office Administration - Health Services

Tools

Electronic Health Record (EHR) system

Scheduling systems

Job description

Position Details Job Number: JR01606 Department: Reactivation Care Centre RCC Medical Unit This position may be scheduled at any of the following sites: Reactivation Care Centre Dundas Job Type: Temporary (Fixed Term), Full time Contract Duration: (If applicable) 15 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $29.52 - $32.08 Schedule Work Days: Monday to Friday, Occasional Weekends Time of Day: Days Shift: Hours - 7.5 Shift Start: (If applicable) AM 07:00, AM 08:00, AM 09:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-08-20 Closing Date: 2026-08-27

Job Description

Unit Profile

The Reactivation Care Centre (RCC) is a specialized short-stay program that supports patients who no longer require acute medical hospital care but need focused rehabilitation before returning home or transitioning to another care setting. Our interdisciplinary team delivers goal-directed assessment, treatment, and functional reactivation to prevent deconditioning and ensure safe, effective transitions. Grounded in unstoppable compassion, the RCC team works collaboratively to help patients with diverse needs achieve optimal wellness in a purpose-designed environment that promotes mobility, engagement, and recovery. The unit plays a key role in enhancing patient outcomes, improving system flow, and supporting a dignified, person-centred care experience.

Position Summary

This position supports the Clinical/Nurse Manager with the daily work of the unit related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent communicates within the unit and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of the hospital and the program/department/unit.

Qualifications

• 2 year post-secondary diploma in Office Administration - Health Services - Medical terminology certificate - Minimum one year up to 2 years' experience providing administrative support and interacting with patients families and staff in a busy healthcare setting
• Intermediate skill level in MS Word intermediate skill in MS Excel e-mail and internet searches and excellence in medical spelling and medical terminology
• Clerical testing may be required as part of the selection process
• Demonstrated proficiency in data entry and the use of patient registration and scheduling systems.
• Accurate keyboarding skills with a minimum typing speed of 35 wpm
• Demonstrates excellent customer service skills by acting in a respectful compassionate manner
• Ability to communicate in a sensitive and non-judgemental manner effectively and tactfully both in person and by telephone. Excellent verbal and written communication skills
• Ability to maintain composure while handling multiple tasks frequent interruptions and stressful situations
• Professional with good organization skills and problem solving with ability to set own priorities use critical thinking and work with minimal supervision
• Effective conflict resolution skills including the ability to diplomatically respond to all inquiries
• Able to work in a fast-paced environment

Responsibilities

• Provides reception duties to the unit by handling all incoming phone calls and enquiries to the unit desk in an efficient and courteous manner. Referrals are made and individuals are directed accordingly.
• Enters all pertinent patient information into the Electronic Health Record and/or information system. Retrieves and updates patient information and communicates with housekeeping porters and other services within the system. Prints labels forms and census information as required. Maintains unit statistics and produces various reports related to unit activity.
• Handles the documentation and flow of patient admissions transfers and discharges. This includes accurately filing or forwarding related items to other hospital departments as required.
• Assists in arranging for patient appointments tests procedures and transportation as required. Completes post-discharge follow-up phone calls to families/patients as directed.
• Maintains Bed Manager Board for the unit. Maintains downtime procedures and reports as appropriate.
• Participates in unit audits and inspections as required.
• Orders specialty beds/equipment (including rentals returns/tracking and booking) as required.
• Assists with program specific duties – i.e. Supports Patient Activity Fund for unit and distributes PIN cheques for patients as required.
• Assists the Clinical/Nurse Manager with updates to the master schedule as needed. Prepares and posts the schedule according to collective agreements as directed. Arranges for replacements and records staff absences as per established guidelines (e.g. collective agreements and unit protocol). Maintains call-in sheets. Assists the Charge Nurse in contacting staff when needed.
• Records staff attendance; completes staff payroll sheets payroll corrections and overtime submission for the Clinical/Nurse Manager’s approval and submits to Payroll.
• Schedules orientation education and training sessions for departmental staff as directed. Assists with orienting new staff to the unit.
• Provides administrative support in typing routine correspondence filing sorts/distribute mail faxes and e-mails and books conference room/coordinates meetings.
• Ensures all supplies required by the unit are adequately stocked and re-ordered in a timely manner and maintenance work orders are monitored and handled in a timely manner. Enters into HEMM as designated.
• Remains alert regarding unit activity and ensures nursing station and work area is maintained in a safe organized and presentable way.
• Provides coverage for other Patient Care Unit Clerks within the program/service.
• Assists with other activities as delegated by the Clinical/Nurse Manager.

St. Joseph's Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

At St. Joe's Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.