Helpdesk Support Analyst - IT Services

Placements24; Kimberley; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Certifications support

Job summary

Our client, a prominent financial services institution, is seeking a skilled Helpdesk Support Analyst to join their IT department in Kimberley, Northern Cape. This onsite role focuses on providing first/second-line end-user support, resolving hardware, software, and network issues, and maintaining productivity.

A diploma or degree in IT is required along with 2–3 years of experience. The position offers a competitive annual salary, opportunities for certifications, and a comprehensive benefits

Qualifications

• Diploma or Bachelor’s degree in IT/CS or related field.
• 2–3 years of IT helpdesk/tech support experience.
• Strong knowledge of Windows and macOS; AD and Office familiarity.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access to IT systems.
• Document issues, solutions, and procedures in the ticketing system.
• Assist with IT asset management, including inventory tracking and deployment.
• Perform regular system maintenance and updates for security and performance.
• Collaborate with senior IT staff on network projects and upgrades.

Skills

Customer service

Communication

Problem solving

Teamwork

Meet SLAs

On-site readiness

Education

Diploma or Bachelor’s in IT/CS

Tools

Active Directory

Microsoft Office

Troubleshooting tools

Job description

About the Role

Our client, a prominent financial services institution, is seeking a skilled Helpdesk Support Analyst to join their IT department in Kimberley, Northern Cape . This role is critical for ensuring the smooth operation of our IT infrastructure by providing technical support to employees and resolving hardware, software, and network issues. You will be instrumental in maintaining productivity and minimizing downtime across the organization. This is a fantastic opportunity to advance your IT career within a stable and reputable company. We are looking for an individual with strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality support. The ideal candidate will be proactive, detail-oriented, and capable of working effectively in a team environment.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to hardware, software applications, and network connectivity.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access to various IT systems.
• Document technical issues, solutions, and support procedures in the ticketing system.
• Assist with IT asset management, including inventory tracking and deployment.
• Perform regular system maintenance and updates to ensure security and performance.
• Collaborate with senior IT staff on network infrastructure projects and upgrades.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-3 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Experience with Active Directory and Microsoft Office Suite is essential.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and meet service level agreements (SLAs).
• CompTIA A+, Network+, or similar certifications are a plus.
• Must be able to work full-time onsite at our Kimberley, Northern Cape office.

Benefits

This position offers a competitive annual salary, opportunities for professional certifications, and a comprehensive benefits package including medical aid and pension fund contributions. Employees have access to ongoing training and development programs to stay current with technology trends. Our client provides a stable and professional work environment in Kimberley, Northern Cape , with opportunities for career advancement within the IT department. Join a team that is committed to technological excellence and providing essential support to the organization.