Help Desk Technician

Programme d'immigration francophone de la Colombie-Britannique (BC Francophone Immigration Program); Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Help Desk Technician to provide exceptional IT support in a dynamic environment. In this role, you will assist users with their IT needs, ensuring smooth operation of both hardware and software. You'll have the chance to work with a variety of technologies, including Windows-based systems and network devices, while also engaging in continuous learning and professional development. This position offers a competitive hourly wage, paid vacations, and an extended medical and dental plan from day one. If you are a self-starter with a passion for technology and customer service, this opportunity is perfect for you.

Benefits

Paid Vacations

5 Personal Days

Extended Medical and Dental Plan

Qualifications

• Minimum 2 years of experience in IT Helpdesk services.
• Exceptional customer service and communication skills required.

Responsibilities

• Provide IT support via phone, email, and in person.
• Assist in documentation and ongoing development of processes.
• Engage in continuous learning and advancement of technical skills.

Skills

IT Helpdesk Services

Windows Server

Active Directory

Customer Service

Problem Solving

Education

A+ Certification

Network+ Certification

Tools

Windows 10

Office 365

VMware

SQL Server

Linux

Job description

Help Desk Technician

Location: Vancouver, BC

Opportunity at Microserve

Position Overview

This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client’s IT environment. You will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person. Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development. You will also be compensated for afterhours support upon completion of rotation. The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.

Responsibilities

1. Provide support via phone, email, and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems, and system administration.
2. Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls, and other computer equipment.
3. Provide IT business and application support services for projects and special requests.
4. Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team.
5. Perform scheduled, proactive maintenance for support equipment including desktop, server, and network equipment (including scheduled after-hours maintenance).
6. Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across-province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province-wide.
7. Provide after-hours Help Desk support via supplied smartphone and laptop on rotation (approximately once every six weeks, M-F 5pm to 8pm, weekends and holidays 9am to 5pm).
8. Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.
9. Engage in continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications.
10. Contribute to Microserve’s ability to deliver the best possible service to our client and help us consistently exceed their expectations.

Requirements

• Minimum 2 years of experience providing IT Helpdesk services for Windows-based desktops, Windows and/or VMware-based servers, and network devices.
• Microsoft certification or working experience with Windows Server, Windows 10, Exchange, and SQL Server.
• Microsoft certification or working experience with Active Directory.
• Microsoft certification or working experience with Office 2016 and/or Office 365.
• A+ certification or working experience with computer assembly, repair, and configuration.
• Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) is an asset.
• Experience with Linux operating systems and Apple hardware and operating systems is desirable.
• Exceptional customer service and professional written, verbal, and presentation communication skills. Clear spoken and written English is required due to the client’s business needs.
• Must have a valid driver's license.

Compensation and Benefits

In accordance with the BC Pay Transparency Act, the range for this role for BC residents is $21 - $27 per hour.

• Paid vacations
• Additional 5 personal days
• Extended Medical and Dental plan from day one

At Microserve, we gather compensation benchmarking data across BC & Canada to build salary ranges for our roles. Your exact salary depends on your relevant experience, skills, competencies, and internal pay equity. If you believe this is your dream job and have questions about compensation and benefits, please contact us. We value ongoing compensation conversations.

About Us

At Microserve, we are industry leaders in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are recognized for our ability to deliver and innovate to meet our clients’ needs.