Help Desk Technician

iA Financial Group; Vancouver; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

iA Financial Group is seeking IT Technicians to enhance its service center in Vancouver. The role involves answering IT support calls, assisting users, and requires bilingualism in English and French. Candidates should have a passion for customer service, along with technical expertise in Windows and Office tools. Join a dynamic team that values continuous improvement and offers robust opportunities for growth and development.

Benefits

Wellness Days Program

Personal Leave Days

Medical and Dental plan

Defined Benefit Pension plan

Home office equipment program

Education Assistance Program

Qualifications

• Minimum 2 years experience required.
• Bilingual in English and French.
• Knowledge of ITIL framework is an asset.

Responsibilities

• Answer IT support calls for internal staff.
• Support users in a remote work environment.
• Advise requestors on best practices.

Skills

Customer service

Problem-solving

Collaboration

ITIL framework

Windows 10 and 11

Microsoft Office 365

Education

Bachelor's degree in Computer Science or related field

Job description

Location: Vancouver is preferred but would be open to candidates across Canada Way of Working: This position requires to work from the office twice a month (subject to company policy) Language: Bilingualism in French and English is required Status: Permanent, Full time

Quick Outline:

Answering IT support calls for internal staff

Supporting users in a remote work environment (connectivity from home and remote meeting applications such as MS Teams and WebEx)

Good knowledge of Windows 10 and 11 operating systems

Good knowledge of Microsoft Office 365

Knowledge of ITIL framework an asset

Minimum 2 years experience

Intermediate level of English and French, as you will be answering service calls and resolving IT issues with unilingual English or French speaking colleagues in Canada and the United States on a daily basis.

Description

Committedtoofferinga superior experience to its employees, iA Financial Group is looking for IT Technicians to continue to develop its IT service center inQuebec, Montreal, Toronto or Vancouver.

Passionate about computers, you like direct contact with users and, above all,findingconcrete solutions to help them.In a dynamic team that offersexcellentopportunities for personal development.

Be the front line to respond to questions and service requests from users

Advise the requestor onbestpractices

Consult orinvolve appropriate IT teamsaiming at obtaining the essential answersfor resolution. Escalate as needed according to established procedures

Help identify causesof problems and conductthe necessaryactionsto restore the situationback to normal

Contributeto the exchange of knowledge and continuous improvement within the team

Target profile

A passion for customer service,continuous improvement,building relationships with others and collaboration by phone

Ability to handle multiple priorities at the same time

Knowledge of office computing tools and applications (hardware, software, online)

Knowledge of ITILframework(an option)

Knowledge of the insurance and financial services industry(an option)

What iA Offers:

We value and encourage our employees to have a good work life balance and so on top of vacation we offer Personal Leave Days as well as a Wellness Days Program

You know how you best work and our Hybrid Working model allows you to determine what work environment would be most optimal, whether it means working from home or from one of our many offices

To encourage an active and healthy lifestyle, we have a generous Wellness Plan that covers physical activity and wellness expenses.

A Medical and Dental plan for our employees and their dependents as well as a Health Spending Account to cover costs not covered by our plan

A Defined Benefit Pension plan to take care of you in retirement.

A home office equipment program to ensure that you have the best working environment.

Participation in our Share Purchase Plan

Your development and continuous improvement are important to us! We offer an Education Assistance Program to ensure you have the tools and knowledge to grow your career here at iA.

Compensation:

Thetypical hiring range for this position is from $ 50,000 to $55,000 per annum ; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. At iA, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

Invest in your talent by joining our team

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.