Help Desk Technical Analyst

GoCold Solutions; Brampton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in temperature-controlled warehousing seeks a Help Desk Technical Analyst. This entry-level role focuses on providing technical support for IT services, particularly in logistics and warehousing environments. The ideal candidate will have strong communication skills and the ability to troubleshoot various technical issues while supporting mobile and warehouse technologies. The position requires a proactive approach and the ability to work in a fast-paced environment, with occasional travel to other facilities.

Qualifications

• 1-3 years of experience in a help desk or technical support role.
• Prior experience in warehousing or logistics is preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to users.
• Troubleshoot hardware, software, and network issues.
• Support warehouse technology systems.

Skills

Communication

Troubleshooting

Customer Service

Teamwork

Education

Diploma in Computer Science

Tools

Windows

RF Scanners

Microsoft 365

Active Directory

SOTI MobiControl

Intune

Job description

1 day ago Be among the first 25 applicants

Reports to: Vice President, Business Technology

Department: Business Technology

Location: 250 Summerlea Rd., Brampton, with travel to other facilities 1–2 times per week

Position Summary:

The Help Desk Technical Analyst serves as the first point of contact for end-users seeking technical assistance related to computer systems, software, hardware, and IT services. This individual plays a vital role in maintaining technology performance and uptime in fast-paced operational environments, with a strong focus on support for warehousing and logistics systems. The ideal candidate is customer-service driven, technically proficient, and experienced in supporting wireless networks (RF), mobile devices, and warehouse technologies critical to logistics operations.

Responsibilities:

The responsibilities for this position include but are not limited to the following:

• Provide Tier 1 and Tier 2 technical support to users across the organization, including office staff and warehouse personnel, and collaborate with SMEs within the IT Team
• Respond to inquiries and issues via phone, email, or ticketing system, ensuring prompt and courteous resolution.
• Troubleshoot hardware, software, and network issues on desktops, laptops, printers, mobile devices, and RF scanning equipment.
• Support and maintain RF network infrastructure and associated warehouse hardware, including handheld scanners, mobile workstations, label printers, and wireless access points.
• Provide remote and on-site support for mobile devices.
• Collaborate with vendors and service providers for break/fix support, software issues, and infrastructure upgrades.
• Assist in supporting warehouse technology systems such as WMS (Warehouse Management Systems) and label printing platforms.
• Install, configure, and maintain end-user software, applications, and devices.
• Support user onboarding and offboarding, including setup of hardware, user credentials, and application access.
• Monitor and respond to system alerts and outages, escalating when necessary and ensuring timely resolution.
• Maintain detailed documentation and contribute to internal knowledge base articles for recurring issues and standard procedures.
• Participate in IT projects, continuous improvement initiatives, and process standardization within a logistics environment.

Required Skills/Experience:

• 1–3 years of experience in a help desk or technical support role.
• Prior experience working in a warehousing, logistics, or distribution center environment is strongly preferred.
• Excellent communication and customer service skills.
• Strong troubleshooting and diagnostic capabilities.
• Ability to prioritize and manage multiple tasks in a high-paced environment.
• Team-oriented with a proactive and solution-focused approach.
• A valid Driver’s License is required to drive to multiple facilities.

Required Technical Skills:

• Proficiency in Windows operating systems.
• Experience with warehouse technologies including RF scanners (e.g., Zebra, Honeywell), label printers, and mobile workstations.
• Familiarity with SOTI MobiControl and Intune.
• Understanding of WMS systems and technology workflows in warehousing and logistics.
• Strong knowledge of Microsoft 365, Active Directory, and collaboration tools.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
• Diploma in Computer Science, Information Technology, or related field preferred.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Based in a mixed office and warehouse environment.
• May require walking through and supporting users on warehouse floors.
• Weekly travel to other facilities and occasional after-hours or weekend support required for urgent issues or system updates.

About GoCold Solutions

GoCold Solutions Inc. provides customized temperature-controlled warehousing, dedicated warehouse leasing, and fully integrated value-added services, including Third-Party Logistics (3PL), Fourth-Party Logistics (4PL), Transportation, Pick-and-Pack, Reinspection, and Cross-Docking to meet the diversified needs of our customers. GoCold Solutions’ direct operating operations comprise locations in Ontario and Quebec, and along with strategic partnerships, offer a network that spans North America.

We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals. We will provide accommodation in all aspects of the recruitment and selection process upon request

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Warehousing and Storage

Referrals increase your chances of interviewing at GoCold Solutions by 2x

Get notified about new Technical Analyst jobs in Brampton, Ontario, Canada.

Senior Information Technology Business System Analyst

Technical Analyst (Capital Markets Valuation Technology)

Technical Business Solutions Analyst (12mos Contract)

IT Business Lead Analyst - C13 - MISSISSAUGA

Technical Business Analyst - Platform & Product Vision & Delivery Team Intern

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.