Technical Support Analyst- Club

EWS Group; Markham; On-site; CAD 45,000 - 70,000; Full time

Job description

Technical Support Analyst- Club

Technical Support Analyst- Club

Locations: Canada - Markham - Ontario

Time Type: Full time

Posted On: Posted 4 Days Ago

Job Requisition ID: R39199

Job Details:

Technical Support Analyst

Club Division

Markham, Ontario

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to various industries.

Jonas is a member of the Constellation family of companies, leading developers of technology solutions for vertical markets in North America, Europe, and Australia. CSI was awarded “Canada’s 50 Best Managed Companies” in 2005 and became publicly traded in May 2006.

THE POSITION

Due to exceptional growth and planned further expansion, we are seeking an experienced Technical Support Analyst to complement our Club Software Support Team. This entry-level role will have limited and specific duties initially and will contribute across all areas over time.

RESPONSIBILITIES

Reporting to the Club Support Management Team, the core responsibilities include:

• Troubleshoot common issues related to activations, installs, and printing.
• Troubleshoot client technical issues, including networking and permissions.
• Serve as a Tier two escalation point between clients and Jonas.
• Run SQL scripts and create queries to address various issues.
• Trace software to determine root causes of issues.
• Keep clients informed of issue progression and provide follow-up as necessary.
• Collaborate with other departments to expedite resolutions.
• Promote and maintain a professional, service-oriented company image.
• Assist with testing of club products.
• Participate in after-hours rotation once knowledgeable.

QUALIFICATIONS

• 2+ years of experience in a technical role, preferably technical support.
• Experience in accounting applications, preferably in the Private or Public Golf Club Industries, or Hospitality.
• Knowledge and experience with SQL and advanced Excel.
• Experience with networking and troubleshooting, including Citrix and Virtual Servers.
• Proven ability to meet deadlines in a fast-paced environment.
• Experience with Microsoft Office Suite.
• Experience with various operating systems, including Windows 10, 11, and Server OS.
• Strong communication and problem-solving skills.
• Excellent organizational and time management skills.

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to various industries. Our vision is to be the global leader recognized by customers as the trusted provider of ‘Software for Life’.

Is This You?

About Us

Jonas Club Software provides innovative solutions for the club business, focusing on delivering great client interactions through our team.

We’re here for the long term:

• Jonas Club Software is a subsidiary of Constellation Software Inc., ensuring financial stability.
• We are the largest provider of software solutions to the club industry.

We love employee success:

• Internal growth is a strong focus. We promote from within and offer professional development initiatives.

We believe in having fun:

• Customer Service Excellence Celebration Weeks
• Departmental Outings
• Company Holiday Parties
• Private On-Site Staff Fitness Facility
• Beach Volleyball Courts
• Staff Fitness Challenges

Jonas Club is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process, contact recruitment at [e-mail] or 905-470-4600.

Jonas Club is part of a CSI group of companies.