Help Desk Support Specialist

International Financial Group; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Helpdesk Support Technician to join their IT team. This mid-level role involves providing both front-line IT support and PC deployment services. Candidates should have at least 3 years of experience in helpdesk roles, with expert knowledge of Microsoft OS and A+ certification. The position requires hands-on support for studio users and the ability to resolve hardware issues.

Qualifications

• 3+ years of hands-on PC building and/or Helpdesk experience.
• Expert level knowledge of Microsoft OS/Office stack.
• Recent A+ certification or equivalent expert skills.

Responsibilities

• Provide front-line IT Helpdesk support and prepare PCs.
• Image and deploy PCs, install drivers and applications.
• Assist users with connectivity and productivity issues.

Skills

PC Building

Microsoft OS

Helpdesk Support

Connectivity Issues

Productivity Issues

Education

A+ Certification

Job description

IFG is looking for a Helpdesk Support to support our client's team, a global IT giant.

Responsibilities include :

IT Helpdesk / Deployment Technician

• This is a mid-level role for an experienced helpdesk / deployment technician
• This role includes both front-line IT Helpdesk support as well as preparing PCs
• Work is assigned via ticket queues and verbally by the team manager
• Will work on-site at the studio alongside the rest of the IT team.

PC Deployment

• Image and deploy PCs following standard methods and procedures
• Install drivers and applications as needed to complete installations for different scenarios
• Prepare PCs for new users following directions and documentation
• Helpdesk Support
• Provide studio users with in-person support as well as remote support over Teams
• Help users with various connectivity and productivity issues
• Normal OS / Office / Outlook / Teams helpdesk support
• Resolve basic hardware issues with PCs - GPUs, PSUs, drives

Requirements :

• MUST have 3+ recent years of real experience with hands-on PC building and / or Helpdesk during the entire 3-year period
• MUST know Microsoft OS / Office stack at an EXPERT level
• MUST have recent A+ certification OR demonstrate expert PC support skills
• Candidates will be subject to technical screening by IT staff to verify these requirements

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities and qualifications may vary based on assignment.

IFG is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all.

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