Help Desk Support Specialist

Goanna Solutions; Alberta; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative organization is seeking a Helpdesk Support Specialist to provide exceptional technical support and empower their team. This role involves troubleshooting SaaS products, managing device security, and facilitating IT provisioning. You'll be the first point of contact for IT support across various time zones, ensuring staff can effectively utilize IT systems. The position offers remote working arrangements and a supportive management structure, making it an ideal opportunity for those passionate about technology and customer service. Join a mission-driven team dedicated to making a meaningful impact on our planet's future.

Benefits

Competitive Salary

Paid Parental Leave

Life Leave (up to 40 days p.a.)

Remote Working Arrangements

Coaching and Supportive Management

Qualifications

• Proven experience in IT support with familiarity in Apple hardware and SaaS tools.
• Strong understanding of technical system security and compliance requirements.

Responsibilities

• Serve as the initial point of contact for IT support across US/EU time zones.
• Manage IT provisioning including onboarding and offboarding processes.

Skills

IT Support

Apple Hardware

JAMF Device Management

SaaS Tools

Google Workspace

Asana

Slack

Technical System Security

Customer Service

Job description

The Sunrise Project is a global network of change-makers who believe in the power of social movements to change the world. Driven by the imperative of climate justice, The Sunrise Project’s mission is to scale social movements to drive the transition from fossil fuels to renewable energy as fast as possible.

The Sunrise Project is seeking a passionate Helpdesk Support Specialist to empower their team with exceptional technical support and innovative solutions.

About The Role

The Helpdesk Support Specialist is responsible for providing timely and effective technical support to staff, ensuring they can efficiently utilize IT systems to meet their needs. This role involves troubleshooting and resolving issues related to software as a service (SaaS) products, device security, privacy, and managing tools, including device management.

Key Responsibilities:

• Serve as the initial point of contact for IT support across US/EU time zones, providing secondary support for Australia and Asia Pacific.
• Manage IT provisioning including onboarding and offboarding processes, account setups, and hardware distribution
• Assist in deploying and maintaining Apple Mac systems and escalate complex repair issues as necessary.
• Help administer and support JAMF Pro/Protect/Connect, including software distribution, workstation deployment, policy configuration, and maintenance
• Support the administration of IT SaaS solutions, ensuring compliance with security policies and effective license management.
• Assist in the creation and delivery of training sessions and materials to help staff understand and utilize IT resources effectively.

What We're Looking For:

• Proven experience in IT support, including familiarity with Apple hardware, JAMF device management, and SaaS tools such as Google Workspace, Asana, and Slack.
• Strong understanding of technical system security and compliance requirements.
• Excellent communication and interpersonal skills, with a proactive approach to customer service.
• Ability to work independently and manage multiple priorities in a global IT environment.

What you will get in return:

• Competitive salary
• Paid Parental Leave that is gender-neutral & inclusive of all types of families, incl. Parental Return to Work & Keeping in Touch Program
• Life Leave (up to 40 days p.a. for significant personal reasons)
• Remote working arrangements
• Coaching and supportive management

PLEASE NOTE: You must be based in Alberta, Canada to be considered for this opportunity.

The Sunrise Project is committed to creating a workplace that supports staff in doing their best work while making a meaningful impact on our planet's future.

The Sunrise Project is an equal opportunity employer and as such we particularly welcome and encourage applications from women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.