Technical Support Specialist

TITAN; Golden Horseshoe; Remote; CAD 45,000 - 70,000; Full time

Job summary

An innovative SaaS startup is seeking a Technical Support expert to enhance customer experiences with their Salesforce-based products. In this role, you'll provide first-tier support, manage technical issues, and educate clients on best practices. The company values diversity and offers a flexible remote work environment, competitive compensation, and opportunities for professional growth. Join a dynamic team that collaborates with industry leaders and embraces cutting-edge technologies, making a significant impact in the tech landscape.

Benefits

Flexible remote work

Competitive compensation package

Professional growth opportunities

Dynamic and innovative team

Qualifications

• 2+ years experience in a customer technical support role in a SaaS company.
• Excellent Salesforce in-depth knowledge and troubleshooting skills.

Responsibilities

• Provide personalized support via various channels like Slack and Salesforce.
• Diagnose and resolve technical issues related to our products.

Skills

Salesforce

Analytical Skills

Troubleshooting Skills

Communication Skills

Data Analytics

Education

BSc in Information Systems

BSc in Computer Science

Tools

Power BI

Salesforce

Job description

Get AI-powered advice on this job and more exclusive features.

We are TITAN, a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

• Provide personalized support via various channels (Slack, Salesforce).
• Manage the ticketing system for our products.
• Diagnose and resolve technical issues related to our products.
• Educate customers on features and best practices.
• Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

• 2+ years experience in a customer technical support role in a SaaS company.
• BSc in Information Systems/Computer Science.
• Excellent Salesforce in-depth knowledge.
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Fluent in English; additional languages such as Spanish or French are a plus.
• Willingness to work remotely across various time zones.
• Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?

• Work with a dynamic and innovative team in a fast-growing SaaS startup.
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
• Enjoy the flexibility of remote work and a healthy work-life balance.
• Competitive compensation package and opportunities for professional growth and development.

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development