Help Desk Specialist

Altis Technology; Vancouver; On-site; CAD 34,000 - 41,000; Full time

Job summary

Altis Technology in Vancouver, BC, seeks an IT support professional for a 23-month temporary contract. You will provide first and second level support within a public sector court environment, addressing issues by phone, email and in person.

You’ll troubleshoot Windows, Office 365, email, Teams and hardware, resolve device problems, and assist with security and asset management on-site. Strong customer service and written/spoken English are essential.

Qualifications

• 1+ year IT experience with a relevant degree or 2+ years with a related certificate.
• Minimum 1 year in a Help Desk environment.
• Experience helping end users understand hardware and software.
• Hands-on troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.
• Strong customer service, communication and problem-solving skills.
• On-site work eligibility and ability to pass enhanced security screening.

Responsibilities

• Respond to help desk requests by phone, email and in person with initial troubleshooting.
• Resolve hardware issues on PCs, laptops, smartphones, printers, and peripherals.
• Troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams, and internal apps.
• Provide desktop hardware and application support and report outages or service disruptions.
• Support security administration including user permissions and access.
• Maintain hardware/software inventories and assist with IT asset disposal.

Skills

IT support

Help desk

Windows troubleshooting

Microsoft 365

Customer service

On-site work

Education

Degree or diploma in IT

Related certificate

Tools

Windows OS

Microsoft 365

Microsoft Teams

Job description

Location: On-site / In-person, Vancouver, BC
Language: Strong written and spoken English communication skills
Duration: 23 month temporary contract
Compensation: $25$30 per hour, T4
Background Check Requirement: Enhanced security screening required

About the Opportunity

This is a hands-on opportunity for an IT support professional who enjoys solving problems, helping people and keeping technology running smoothly. Youll provide first and second level technical support within a public sector court environment, responding to users by phone, email and in person.

Working closely with end users, business stakeholders and IT colleagues, youll troubleshoot day-to-day technology issues, support access and security needs, and help ensure employees can use their technology effectively. This fully on-site role is well suited to someone who is responsive, service-oriented and comfortable balancing multiple support requests.

Whats In It for You

• Youll gain valuable experience supporting a professional public sector environment while working across a broad range of hardware, software and user support needs. This short-term opportunity offers exposure to both frontline troubleshooting and IT administration, allowing you to strengthen your technical skills while making an immediate impact.

Your Responsibilities

• Youll respond to help desk requests by phone, email and in person, providing initial troubleshooting and escalating issues when required.
• Youll resolve hardware issues involving PCs, laptops, smartphones, printers, multifunction devices and peripherals.
• Youll troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams and internal applications.
• Youll provide desktop hardware and application support while keeping users informed of outages or service disruptions.
• Youll support security administration, including user permissions, account access and resource maintenance.
• Youll maintain hardware and software inventories and assist with IT asset disposal.

Skills and Qualifications

• 1+ year of related IT experience with a relevant degree or diploma, or 2+ years with a related certificate or program completion.
• Minimum 1 year of experience working in a Help Desk environment.
• Experience providing customer support in an IT environment and helping end users understand hardware and software.
• Hands-on experience troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.
• Strong customer service, communication and problem-solving skills.
• Ability to work effectively on-site and successfully complete enhanced security screening.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.