Helly Hansen - Assistant Store Manager

Kontoor Brands, Inc.; Vancouver; On-site; CAD 34,000 - 39,000; Full time

Benefits offered by this job

RRSP with company match

Extended/Supplemental Health Benefits.

Employee discounts

Flexible schedule

Paid Time Off includes vacation and s­

Store discount

Job summary

Kontoor Brands, Inc. is hiring an Assistant Store Manager for our Vancouver location. The role leads the sales floor, coaches staff on customer engagement, loyalty, and day-to-day operations, while ensuring store standards and policies are followed.

We value diverse backgrounds and experiences, offering growth opportunities within a global lifestyle brand family. Primary work location: Vancouver, BC. This vacancy is for an existing position.

Qualifications

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Retail or customer-facing experience preferred but not required.
• Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.

Responsibilities

• Brand Experience/Customer Service: drive sales by maintaining high retail standards and coaching the team.
• Visual, Operation, and Safety: manage visual merchandising, store cleanliness, safety, and loss prevention.
• Leadership: act as Manager-On-Duty, recruit and schedule, and engage with district peers.

Skills

Customer service

Retail operations

Leadership

Communication

Job description

Who We Are

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

Founded in Norway in 1877, Helly Hansen continues to develop professional‑grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has a long legacy of delivering first‑to‑market innovations, including the first supple waterproof fabrics over 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award winning and patented H2Flow™, temperature regulating system. Recently, Helly Hansen won the coveted Outside Magazine “Gear of the Year” award for the Odin Infinity Insulated Jacket, which features proprietary technologies including Lifaloft™, insulation and Lifa Infinity Pro™, a waterproof breathable construction made without chemical treatments, providing long‑lasting durable water resistance (DWR) without a coating, continuing our innovation. Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen’s outerwear, base layers, sportswear, footwear, and workwear and sold in more than 40 countries and are trusted by professionals and enthusiasts around the world.

Position Summary

The Assistant Store Manager is a key leader responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day‑to‑day store operations. The Assistant Store Manager supports the Store Manager by leading the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently.

Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Primary work location will be: 2231 W 4th Ave, Vancouver, BC V6K 1N9

Vacancy: This position is for an existing vacancy.

Responsibilities

• Brand Experience/Customer Service Ensure store sales performance by executing high retail standards, modeling selling behaviors, and coaching team members to ensure the in‑store experience follows company expectations. Engage customers through open‑ended questions, active listening, and personalized product suggestions that reflect individual needs. Review trends and share findings with managers to adjust selling strategies. Drives loyalty performance by communicating store goals, reviewing daily results, and providing targeted coaching to strengthen execution.
• Visual, Operation, and Safety Ensure all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked. Will adapt visual merchandising as needed to support sales and product storytelling. Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives. Independently merchandise the store following brand guidelines, adapting as needed to support sales and visual impact. Consistently ensures adherence to all company policies, procedures, and operational guidelines. React quickly to all customer and/or employee injuries and report them immediately to Human Resources. Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals. Conduct regular walkthroughs to assess store safety, loss prevention risks, and readiness for customers. Looks for opportunities to improve and communicate suggestions to Store Manager. Proactively Manages all controllable expenses, ensuring disciplined spending that supports achieving and exceeding P&L targets.
• Leadership Acts as Manager‑On‑Duty on a rotating basis. Effectively manage freight, inventory, and store processes. Provide in‑the‑moment coaching or feedback to the team. Assist the Store Manager in recruiting, scheduling, and payroll processing. Build relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable. Partner with store manager to create and execute team engagement and retention events and contests. Address and resolve customer concerns quickly and professionally.

Position Competencies

• Bold Accountability: Supports the team by delegating tasks, following up, and helping remove barriers so shift goals are achieved.
• Customer Centric Innovation: Coaches consistent customer engagement and loyalty behaviors while encouraging ideas that improve selling effectiveness.
• Empowered Collaboration: Support a culture of collaboration by actively sharing ideas, seeking and providing feedback, and encouraging creativity and learning through best‑practice sharing.
• Global Agility: Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity: Upholds company values by respecting differences, modeling ethical behavior, and appropriately escalating concerns.
• Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation, organization, and store readiness and following through on execution.

Job Requirements

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Retail or customer‑facing experience preferred but not required.
• Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Accommodation

Helly Hansen is an equal opportunity employer that is committed to creating a diverse and inclusive work environment. All applicants are encouraged to apply. Helly Hansen welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Compensation

The estimated base pay for this role is between $25.00 and $28.25 per hour. The range displayed on each job posting reflects the minimum and maximum target range for this location. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonuses based on achieving store and personal targets.

Benefits

• RRSP with company match
• Extended/Supplemental Health Benefits.
• Employee discounts
• Flexible schedule
• Paid Time Off includes vacation and sick time, and holidays.

Personal Information

Kontoor Brands, Inc. collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business‑related purposes as well as to be in legal compliance. You can review further details of such collection and use in the company policy.

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high‑performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Job Type

Full‑time Benefits: Dental care Extended health care Flexible schedule Paid time off Store discount Vision care Work Location: In person

Work Location

In person

Kontoor Brands, Inc. Diversity Vision Statement

Kontoor Brands is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of Kontoor Brands is enhanced through initiatives that promote diversity throughout Kontoor Brands around the world. Kontoor Brands is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating our Kontoor Brands associates and Kontoor Brands applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.