Retail Store Manager

The Talent Company; Victoria; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Benefits after 3 months

RSP contributions

3 weeks vacation

Employee discounts

Job summary

The Talent Company seeks a Store Manager for our Victoria, BC location. You will lead a small, close-knit team of full- and part-time associates, coaching for exceptional customer service and sales performance, and ensuring smooth daily operations.

The base salary is $50,000–$60,000 CAD per year, with a fixed monthly bonus of $250 for hitting the sales plan and additional performance bonuses. Benefits begin after 3 months, with a contribution program and about three weeks’ vacation.

Qualifications

• 1–2 years’ Store Manager experience in apparel or specialty retail.
• Strong customer service, consultative selling, and sales‑driven mindset.
• Ability to lead, coach, and motivate a team to achieve targets.
• Hands-on leadership with clear expectations and accountability.

Responsibilities

• Lead and develop a team of full-time and part-time associates.
• Drive store sales and KPIs such as units per transaction and AOV.
• Deliver exceptional customer service and build relationships.
• Promote consultative selling to maximize sales opportunities.
• Oversee daily store operations, scheduling, and development.
• Maintain store presentation and execute merchandising plans.
• Partner with Regional Manager to align with broader objectives.
• Foster a positive team culture and address performance issues.

Skills

Store management

Customer service

Sales targets

Team leadership

Coaching

Scheduling

Job description

Our client is an established apparel retailer with a strong focus on customer service, sales performance, and a family-oriented culture. The organization values hands‑on leadership, teamwork, and the ongoing development of its people, offering an opportunity to join a supportive environment where strong leaders can make a meaningful impact.

As Store Manager, you will lead an established retail location, develop and motivate a close‑knit team, and contribute to the store’s continued success. You will be supported by experienced regional leadership and have opportunities to grow your career within an organization that values performance, collaboration, and employee development.

The Impact You Will Have

As Store Manager, you will play a key role in the ongoing success and performance of our client's store in Victoria, BC. You will lead and develop a close‑knit team, deliver an exceptional customer experience, and drive sales through effective coaching, accountability, and consultative selling.

This is an opportunity for a proven retail leader who enjoys being hands‑on, building relationships, and motivating a team to achieve its goals while maintaining a positive, customer‑focused store environment.

What You Will Do

• Lead, coach, and develop a team of full‑time and part‑time associates, fostering a collaborative and performance‑driven environment.
• Drive store sales and achieve key performance indicators (KPIs), including units per transaction, average transaction value, and loyalty program engagement.
• Deliver exceptional customer service and build lasting relationships with customers.
• Promote consultative selling by understanding customer needs and recommending complementary products to maximize sales opportunities.
• Establish clear performance expectations, maintain accountability, and address team performance challenges effectively.
• Monitor sales results and implement strategies to achieve store targets and improve business performance.
• Oversee daily store operations, team scheduling, and employee development.
• Maintain store presentation and execute visual merchandising plans provided by head office.
• Partner with the Regional Manager to align store performance with broader business objectives.
• Foster a positive team culture, maintain operational standards, and ensure consistent delivery of the organization's customer service expectations.

What You Will Bring

• A minimum of 1-2 years of proven Store Manager experience, ideally within apparel or specialty retail.
• A strong background in customer service, consultative selling, and sales‑driven retail environments.
• A demonstrated ability to achieve sales targets and improve key performance indicators.
• Experience leading, coaching, and motivating a team to deliver strong business results.
• A hands‑on leadership approach, with the ability to set clear expectations and hold team members accountable.
• Strong communication, interpersonal, organizational, and problem‑solving skills.
• The ability to build a positive team culture while addressing performance issues constructively.
• A customer‑first mindset and a genuine passion for creating an engaging shopping experience.
• Flexibility to meet the scheduling requirements of a retail management role.
• Location: Victoria, British Columbia.
• Hours: Approximately 40 hours per week.
• Schedule: Availability to work every Saturday and a minimum of two evening closing shifts per week.
• Team Structure: A small, close‑knit team of full‑time and part‑time associates, with up to eight direct reports during peak periods.
• Reporting Relationship: Reports directly to the Regional Manager.
• Training: Training and onboarding will be coordinated with the Regional Manager to support a successful transition into the role.
• Benefits: Eligibility for benefits following a three‑month waiting period, an RSP contribution program, approximately three weeks of annual vacation (subject to confirmation), and employee discounts.

If you are a motivated retail leader who thrives on developing strong teams, driving sales, and delivering exceptional customer experiences, we would love to hear from you.

JOB VACANCY STATUS

This role will be vacant in the near future, and the organization is accepting applications with the intention to hire as soon as possible.

HIRING RANGE

The anticipated hiring range for this role is an annual base salary of $50,000–$60,000, plus monthly performance‑based bonus opportunities.

The bonus structure includes a fixed monthly bonus of $250 for achieving the store's sales plan, as well as an additional variable bonus based on sales overachievement and store hours. Actual bonus earnings may vary depending on store performance.

Additional benefits include benefits eligibility after three months, an RSP contribution program, and approximately three weeks of annual vacation, subject to confirmation of the applicable entitlement.

ACCOMMODATION & INCLUSIVITY

At The Talent Company, we recognize the value of different perspectives and experiences in fostering innovation, sparking creativity, and solving problems. As an equal opportunity employer, we do not discriminate against any employee or applicant for employment on the basis of race, Indigenous identity, membership in a visible minority group, sex, age, national origin, religion, sexual orientation, gender identity, disability, or any other category protected by law.

We are committed to equal opportunity and welcome applications from all sections of the community. Please let us know by emailing [e-mail] if an adjustment or accommodation is required at any stage to support you during the recruitment process.