Hell's Kitchen Server

River Cree Resorts & Casino; Edmonton; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Shuttle service

Circle of Service program

Team environment

Job summary

River Cree Resort & Casino's Hell's Kitchen is hiring a Server to welcome guests, take orders, and deliver meals in a high-energy dining environment. You will uphold brand standards and provide exceptional hospitality across shifts.

As a primary ambassador of the brand, you will ensure professionalism, teamwork, and on-time service while contributing to memorable guest experiences in a dynamic casino resort setting.

Qualifications

• 5+ years' experience in a dining environment.
• AGLCProServe/Protectcertification or equivalent
• Strong customer service and communication skills.
• Ability to work as part of a team and remain calm under pressure.

Responsibilities

• Prepare tables for guests and set up service areas.
• Greet guests, provide menus, and assist with orders.
• Record orders and relay to kitchen; serve food and beverages promptly.
• Check guest satisfaction and address concerns; process bills.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Time management

Tools

POS/Cash handling

Job description

Overview

Hell's Kitchen is a globally recognized restaurant brand, inspired by Chef Gordon Ramsay. It stands out for its bold flavors, dramatic presentations, and dedication to quality. At River Cree Resort & Casino, Hell's Kitchen offers an exceptional dining experience, featuring signature dishes and a lively atmosphere.

Reporting to the Hell's Kitchen General Manager, as a Server at Hell's Kitchen, you are the primary ambassador of our brand-welcoming guests, delivering expertly prepared food and beverages, and ensuring every interaction reflects our commitment to exceptional hospitality. You play a vital role in creating memorable dining experiences and consistently uphold the highest standards of service, professionalism, and brand integrity.

Responsibilities

• Prepare tables for
• Stock the service area with supplies (e.g. coffee, glassware).
• Greeting guests and assist with menu
• Record orders and relay them to the kitchen and
• Serve food and beverages promptly and
• Check in with guests to ensure satisfaction and address any
• Suggest and serve desserts and
• Prepare and present bills and process
• Clean and reset tables after guests
• Support other food and beverage departments as directed by management.
• Follow all Health and Safety requirements and look out for the safety of yourself and coworkers.
• Perform other duties as

Qualifications

• 5+ years' experience in a dining
• AGLCProServe/Protectcertification
• Basic math skills for handling cash and
• Strong customer service skills and ability to handle special
• Effective communication skills (reading, writing, speaking, listening).
• Ability to work as part of a team and
• Ability to remain calm under
• Enthusiastic, outgoing, and
• Well-organized and able to
• Pleasant, accommodating, and willing to go the extra
• Sincere desire to contribute to a memorable guest experience.
• Sense of urgency and strong work
• Calm, organized, and confident under pressure.
• Enjoys working as part of a team and independently.
• Willing to ask for help when
• Maintains a professional
• Experience in food handling, cash handling, customer service, and/or

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our "Circle of Service" program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.