Heavy Equipment Field Technician

Wajax; Mississauga; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a Heavy Equipment Field Technician to join their dynamic team. This role involves providing top-notch service and technical expertise to customers, ensuring their heavy equipment operates at peak performance. With responsibilities ranging from diagnosing and repairing equipment to maintaining customer relationships, this position offers a chance to make a significant impact in the field. The company is committed to innovation and diversity, providing a comprehensive compensation package that includes competitive pay, benefits, and flexible work arrangements. If you have a passion for machinery and a dedication to quality service, this opportunity is perfect for you.

Benefits

Competitive Pay

Health and Wellness Programs

Flexible Work Arrangements

Recognition Programs

Discounts

Qualifications

• 3-5 years of work experience in heavy equipment service.
• Strong communication and customer service skills are essential.

Responsibilities

• Inspect and diagnose heavy equipment for servicing needs.
• Service and repair equipment both on-site and in the shop.
• Maintain strong relationships with customers and complete service paperwork.

Skills

Mechanical Aptitude

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Strong Communication Skills

Education

Trade Certification

Journeyman Red Seal

Tools

Hitachi Equipment

John Deere Equipment

Job description

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The Opportunity

Responsible for providing quality workmanship, consistent service, and technical knowledge to customers. Performs tasks related to testing, diagnosing, repairing, maintaining, and reconditioning heavy equipment, transmissions, engines (gasoline and diesel), and engine components, typically on-site at customer locations or roadside assistance.

The Role

1. Inspect and diagnose components and equipment for servicing needs.
2. Communicate with equipment owners for authorization of servicing and repairs.
3. Service and repair equipment in the shop and on-site.
4. Recondition and remanufacture components as required.
5. Establish and maintain strong relationships with customers.
6. Communicate servicing needs with Branch Supervisor/Manager.
7. Complete service paperwork and update service records.
8. Fill out warranty information and work orders.
9. Participate in manufacturer and in-house training, including safety training.
10. Comply with health and safety practices and perform duties safely.
11. Work with manufacturer online support.
12. Conduct housekeeping duties.
13. Maintain a professional company image.
14. Meet requirements of hazard assessments.
15. Test and verify electrical components and transfer switch operations where required.

The Candidate

• Education: Trade certification, Journeyman Red Seal.
• Work Experience: 3-5 years.
• Knowledge: Strong communication skills; proven mechanical aptitude; customer service skills; analytical and problem-solving skills.
• Preferred experience with Hitachi and John Deere equipment.

The Company

Since 1858, Wajax has been a leading provider of industrial products and solutions across Canada, serving various sectors including energy, construction, transportation, and more. We are committed to innovation, diversity, and supporting Canadian industry.

Wajax offers a comprehensive compensation package, including competitive pay, benefits, training, and perks such as discounts, recognition programs, flexible work arrangements, and health and wellness programs.

Join our inclusive team dedicated to innovation and teamwork. We are an equal opportunity employer committed to accommodating applicants with disabilities during the interview process.

Final candidates will be subject to pre-screening as a condition of employment.

Additional Information

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Management and Manufacturing

Industries: Machinery Manufacturing