Healthcare Unit Clerk: Patient Flow & Admin

Providence Care Corporation; Canada; Remote; CAD 40,000 - 44,000; Full time

Benefits offered by this job

HOOPP

On-site parking

Job summary

Providence Care Hospital is seeking a Unit Clerk to support safe, efficient operations with clerical duties and collaboration with the Charge Nurse and Program Manager. The role encompasses welcoming visitors, handling calls, processing transfers, and ensuring patient records are accurate and confidential.

The position requires a two-year diploma in Office Administration or Health Services, familiarity with medical terminology, and prior healthcare clerical experience.

Qualifications

• Two year Office Administration, Health Services diploma or equivalent with healthcare clerical experience.
• Medical terminology course completion preferred.
• Two years of healthcare clerical duties experience preferred.

Responsibilities

• Acts as first point of contact for the unit (e.g. welcoming guests to the unit, answering telephones, redirecting calls, taking messages, etc.).
• Completes appropriate processes and procedures regarding patient/client transfer, admission, discharge, patient/client death, client/patient activity, leave of absence, program change or clinician change.
• Responds to routine inquiries from patients/clients and their families and refers emergent matters to the appropriate team member/manager.
• Communicates with staff and/or Manager on any issues, concerns or questions from family/care providers, or hospital and community partners in a timely manner.
• Responds to requests from visitors, ensuring confidentiality and privacy requirements are maintained.
• Maintains accountability to follow organizational policy and legislation regarding the access to and distribution of patient information.
• Liaises with hospital and community partners to support safe client/patient transition processes.
• Ensures client/patient records are properly completed, securely stored and readily available to physicians, nurses, and other health care providers.
• Demonstrated keyboarding skills of 40words per minute.

Skills

Office Administration Diploma

Healthcare clerical experience

Medical terminology

Education

Two year Office Administration or Health Services Diploma

Medical terminology course completion

Job description

Providence Care Hospital is seeking a Unit Clerk to support safe, efficient operations with clerical duties and collaboration with the Charge Nurse and Program Manager. The role encompasses welcoming visitors, handling calls, processing transfers, and ensuring patient records are accurate and confidential.

The position requires a two-year diploma in Office Administration or Health Services, familiarity with medical terminology, and prior healthcare clerical experience.