Healthcare Safety & Risk Management Coordinator

Healthcare Insurance Reciprocal of Canada (HIROC); Toronto; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A leading organization in healthcare safety is seeking a Healthcare Safety & Risk Management Coordinator to support risk management and patient safety initiatives. The role involves developing resources, preparing reports, and ensuring quality assurance. Ideal candidates will have a bachelor's degree and experience in healthcare risk management. Join a company recognized for its commitment to diversity and excellence in service.

Qualifications

• Minimum bachelor’s degree or relevant work experience.
• At least 5 years of experience in healthcare focusing on risk management.

Responsibilities

• Support Subscribers with risk management resources.
• Prepare and coordinate reports and support program activities.
• Manage general inquiry emails and participate in projects.

Skills

Attention to detail

Customer service

Critical thinking

Time management

Organizational skills

Communication

Presentation skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

HEALTHCARE SAFETY & RISK MANAGEMENT COORDINATOR

Job Title:

Healthcare Safety & Risk Management Coordinator

Reports to:

Director, Healthcare Safety & Risk Management

Status:

Full-time Permanent

Direct Reports:

None

Travel Requirements:

None

Office Hours:

8:30AM - 4:30PM

Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC is the largest not-for-profit healthcare liability insurer in the country, with over 700 healthcare organizations as members. It provides risk management solutions to increase safety across Canada's healthcare system.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since 1987, it has returned over $200 million to the healthcare system. With 35 years of data and extensive experience, HIROC advises and shares learnings to enhance safety.

Our culture is centered on creating the safest healthcare system, aligning with HIROC's vision. Employees are empowered to find their calling and contribute to a stronger organization. Recognized as a Top 100 GTA Employer for nine consecutive years, HIROC employees are encouraged to innovate and deliver exceptional service.

Join us and help make a difference.

Summary

The primary responsibility of the Healthcare Safety & Risk Management Coordinator is to support Subscribers with risk management and patient safety resources.

KEY RESPONSIBILITIES:

1. Tools and Resource Development and Support

• Support HIROC and Subscribers' Partnership Program
• Serve as a primary resource for Subscribers participating in the Risk Assessment Checklist Program and the Risk Register
• Coordinate invitations, demonstrations, account setup, troubleshooting, and liaise with Insurance Services for premium discounts
• Prepare and coordinate RAC reports and provide platform support for Risk Register and Checklist programs
• Compile resources and claims data to develop/maintain Risk Reference Sheets and other documents
• Convert data into predefined templates

Quality Assurance, Analysis, and Report Preparation

• Prepare Partnership Reports and support program activities
• Compile claims analysis reports, incorporate results into visual formats
• Conduct quality checks for data accuracy
• Support the development of risk management reports

Other Duties

• Manage general inquiry emails and moderate the collaborative platform
• Contribute to departmental planning and participate in projects and committees
• Assist Subscribers with access to HIROC's report portal
• Perform other duties as required

KNOWLEDGE, SKILLS & ABILITIES:

• Attention to detail and quality control
• Exceptional customer service and critical thinking skills
• Excellent time management and organizational skills
• Proficiency in Microsoft Office, especially Excel and pivot tables
• Strong communication and presentation skills
• Ability to work independently and as part of a team

EDUCATION, TRAINING & EXPERIENCE:

• Minimum bachelor’s degree or relevant work experience
• At least 5 years of experience in healthcare, government, or academia focusing on risk management, safety, or project management
• Experience in a healthcare clinical environment is an asset
• Strong organizational and writing skills, advanced MS Office knowledge

WORKING CONDITIONS:

Hybrid working model.

TO APPLY:

Please submit your résumé or detailed qualifications. Only shortlisted candidates will be contacted.

Equity, Diversity & Accessibility:

HIROC values diversity and encourages applications from marginalized groups. We are committed to a barrier-free environment and comply with the Accessibility for Ontarians with Disabilities Act (AODA).