Senior Operations Analyst, Risk Management

First National Financial LP; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading non-bank lender in Canada is seeking a Senior Operations Analyst for their Risk Management & Internal Audit department. The role involves monitoring QA systems, managing audit data, and collaborating with various stakeholders. Candidates should possess strong analytical skills and experience with Visual Basic and SQL Server. This full-time position offers competitive compensation and opportunities for career advancement in a supportive work environment.

Benefits

Highly competitive compensation package

Benefits

Career advancement opportunities

Qualifications

• 5-10 years of equivalent experience or post-secondary education.
• At least 3 years of Visual Basic and SQL Server experience.

Responsibilities

• Monitor and support the QA Tool system.
• Create and manage risk management audit data samples.
• Publish quarterly QA audit data extraction reports.

Skills

Analytical

Problem Solving

Communication

Teamwork

Education

Post-secondary education

Tools

Visual Basic

SQL Server

Power BI

Microsoft Office

Job description

Senior Operations Analyst, Risk Management

Toronto, ON, Canada

Job Description

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.

Reporting To:

Operations Manager, Risk Management & Internal Audit

Full-Time/Part-Time:

Full-time

Posting Date:

April 29, 2025

Closing Date:

May 13, 2025

Hours of Work:

8:30 a.m. – 5:00 p.m.

Location:

Toronto, ON

What we offer:

Highly competitive compensation package including base salary, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment.

The Opportunity:

Supporting the Risk Management & Internal Audit department, the Sr. Operations Analyst contributes to project deliverables, analysis, reporting, and support of internal applications.

How you will contribute:

• Monitor and support the QA Tool system for supported lines of business.
• Maintain and update the residential underwriting employee directory, ensuring accuracy through communication with management and HR.
• Create and manage risk management audit data samples across all supported lines of business.
• Assign and distribute data samples to QA Specialists based on sampling methodology.
• Review for potential internal fraud by monitoring segregation of duties within residential underwriting.
• Publish quarterly QA audit data extraction reports.
• Participate in weekly reporting and analyze business requirements to design effective solutions using Microsoft technologies such as Visual Basic, SQL Server, and Power BI.
• Train team members on tools and mentor the Risk Management & Internal Audit Operations Team.
• Collaborate with stakeholders to ensure quality and accuracy of business solutions.
• Complete project deliverables within set timelines, investigate technology changes, and ensure timely responses to responsibilities.
• Assist in developing new processes and technologies for QA, Fraud, Risk Management, and Internal Audit teams.
• Make decisions regarding business requirements, sampling methodology, and risk assessments, ensuring accuracy and integrity.
• Operate with a high degree of autonomy, making fact-based decisions and escalating anomalies.
• Adapt communication style to different audiences and anticipate business needs.

The experience you need:

• Post-secondary education or 5-10 years of equivalent experience.
• Experience with Merlin and First National systems is an asset.
• At least 3 years of Visual Basic programming experience.
• At least 3 years of SQL Server and T-SQL experience.
• Proficiency with Microsoft Office tools.
• Strong analytical, problem-solving, and business knowledge.
• Experience in data analysis, mapping, and design flow practices.
• Ability to work independently and in a team environment.
• Excellent communication skills and attention to detail.
• Quick learner of new technologies.

Relationships:

External Customers: Participate in discussions and testing with vendors.

Internal Customers: Communicate regularly with various internal departments including IT, Underwriting, Sales, Internal Audit, and others.

Working Environment and Physical Demands:

• High volume periods with tight deadlines.
• Sitting for long periods and repetitive movements.
• Viewing screens for extended periods.
• Multi-tasking, including phone calls and computer work.

The team you’ll join:

Founded in 1988, First National is a leading non-bank lender in Canada, known for a supportive and engaging work environment.

We appreciate all applicants' interest; only those selected for an interview will be contacted.