Dispatch Officer

Paladin Security; Halifax; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Training and professional development

Competitive wage and benefits

Free uniforms

Company paid security license

Dry cleaning allowance

Flexible daily pay options

Job summary

Paladin Security is seeking a Dispatcher for the Halifax Infirmary, covering 12pm-8am, 8am-8pm, and 8pm-8am shifts. The role involves serving as the first line of contact, handling calls professionally and maintaining confidentiality.

Responsibilities include dispatching alarm responses, responding to alarms, creating hospital ID cards, and supporting the Shift/Site Supervisor. Education: High School Diploma; First Aid & CPR Level C; ability to obtain Nova Scotia security license.

Qualifications

• High School Diploma or GED required.
• First Aid and CPR Level C certification required.
• English fluency (oral and written).

Responsibilities

• Be the first line of contact, handling calls professionally and calmly.
• Maintain rapport with Paladin employees while protecting confidential information.
• Dispatch alarm response calls accurately within set timeframes.
• Respond to alarms promptly and follow account instructions.
• Create hospital ID cards as needed.
• Perform any other duties assigned by the Shift/Site Supervisor.

Skills

Leadership

Planning

Organization

Delegation

Problem solving

Attention to detail

Communication

Microsoft Word

Microsoft Excel

Outlook

English fluency

Education

High School Diploma/GED

Tools

Security License

First Aid CPR Level C

Job description

Site Description: The Halifax Infirmary is home to the Charles V. Keating Emergency and Trauma Centre. It also houses a number of inpatient units, surgery departments, and outpatient clinics.

The Victoria General houses in patient and outpatient clinics and services.

Position: Dispatcher

Job Type: Full-Time, Part-Time

Hours: 12pm-8am, 8am-8pm, 8pm-8am

Payrate: $20.50/hour

Key Responsibilities:

• As the Dispatcher is the first line of contact for our clients, they must handle all calls in a professional and calm demeanor, providing exceptional customer service.
• Maintain a good rapport with all Paladin Employees and management staff, while being cognizant of the confidential information that must be handled and maintained by this position.
• Dispatch alarm response calls effectively, concisely, and within designated time frames.
• Respond to alarms in a timely manner while ensuring all account instructions are followed correctly.
• Creation of hospital ID cards
• Complete any other tasks given by the Shift Supervisor/Site Supervisor

Prerequisites:

• Ability to lead, plan, organize, delegate and problem solve.
• Ability to pay close attention to detail.
• Computer knowledge and proficiency in Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, both written and verbal.
• Ability to deal with others effectively.
• Ability to function effectively in a fast paced and stressful environment.
• Ability to demonstrate professionalism in all situations.
• Ability to prioritize based on severity of the call.
• Ability to obtain Security License for the province of Nova Scotia
• Valid Intermediate First Aid & CPR - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in dispatching, or a related field preferred.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security license
• Dry cleaning & hemming/tailoring allowance
• Get paid your way with flexibledailypayoptions!

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid and CPR - Level C Certification

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Site Supervisor, Client Service Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends.

Travel is not required

Number of Openings for this position: 16