Healthcare Operations Centre Dispatcher

Paladin Security; Burnaby; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Great Place To Work Certified 2026

Accommodations for disabilities

Promote from within

Diversity and inclusion

Job summary

Paladin Security is hiring a Health Care Operator in Burnaby to support a 24/7/365 operations center. The role combines call taking, dispatch, report writing, and coordination to bolster health care security programs for clients and Paladin Management.

The successful candidate will communicate clearly, prepare concise reports, and direct officers/resources as needed. Prior security or call center experience is preferred, with strong attention to detail and a customer-focused mindset.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work under pressure in a fast-paced environment.
• Typing speed 50 wpm or faster.
• Experience in Public Safety Communications is a plus.

Responsibilities

• Handle all calls and radio communications professionally.
• Maintain rapport with callers while handling confidential information.
• Dispatch alarm responses accurately within set time frames.
• Respond to book-offs, accidents, and emergencies; escalate when needed.

Skills

Effective communication

Team player

Attention to detail

Multi-tasking

Time management

Problem solving

Flexibility

Tools

Microsoft Word

Excel

Outlook

Job description

Job Skills / Requirements

The Paladin Security Operations Centre is a centralized escalation point that ensures a 24/7/365 bridge of communication between Paladin employees, its client base, and Management. A Health Care Operator is a multi-faceted position that acts as a call taker, dispatcher, report writer, response coordinator, and general support network for the localized Health Care Security program.

A successful Operator must have the ability to communicate effectively, produce clear and concise reports, and direct Officers/resources as necessary in order to fulfill all expectations of the role. This position requires all Operators to be prepared to provide an exceptional level of service and support.

Typical Duties & Responsibilities:

• Handle all calls and radio communications in a professional and calm demeanor.
• Maintain a good rapport with all callers, while being cognizant of the confidential information that must be handled and maintained.
• Dispatch alarm response calls effectively, concisely, and within designated time frames.
• Respond to book-offs, accident calls and emergencies. Escalate problems and report issues in a timely manner.
• Document all details pertaining to security responses and escalated incidents. This includes compiling high profile narratives/reports for the client/Paladin Management when applicable.
• Escalate any issues to Management when necessary.
• Perform and document hourly checks as stated by Paladin Policy and WorkSafe BC policy.
• Complete any other tasks assigned by the Security Operation Centre Supervisor and Shift Supervisor .

Knowledge, Skills and Abilities :

• Ability to lead, plan, organize, delegate, and problem solve.
• Effective communication, both verbal and written.
• Strong team player.
• Demonstrated professionalism in all situations.
• Attention to detail, multi-tasking, time management, and ability to prioritize.
• A willingness to learn, an eagerness to advance and grow within a dynamic setting, and an ability to be flexible with both schedule and ever evolving protocols.

Minimum Requirements:

• Previous Security, Call Centre, and/or Customer Service Experience requested.
• Training in Public Safety Communications would be considered an asset.
• Thrives in a fast paced or stressful environment while maintaining a positive attitude.
• Minimum typing speed of 50wpm.
• Computer knowledge and proficiency in Microsoft Word, Excel and Outlook.

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position