Healthcare Accreditation Program Lead (Hybrid)

Health Standards Organization; Ottawa; Hybrid; CAD 98,000 - 115,000; Full time

Job summary

Health Standards Organization in Canada is seeking a Program Manager to lead an accreditation program through implementation, evaluation, and continuous improvement. You will manage a small team, ensure manuals and tools meet standards, and advise regional and enterprise-wide stakeholders.

You will build durable relationships, analyze trends and risks, and drive improvements in program delivery while aligning with provincial and federal health systems. Fluency in French and English is required.

Qualifications

• Bachelor's or higher in health administration, public administration, or related field.
• 5+ years in healthcare, health system administration, quality improvement, accreditation, certification, or related field with leadership experience.
• Proven ability to lead a team, set priorities, coach others, and foster collaboration.
• Strong stakeholder relationship skills with clients, partners, committees, and senior decision-makers.
• Solid understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
• Ability to analyze complex trends, risks, and outcomes and translate into practical recommendations.
• Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Responsibilities

• Represent the business unit and client perspective with leadership to align program, operational, and organizational priorities.
• Lead a small team by setting priorities, coaching, and fostering accountability.
• Maintain, implement, evaluate, and continuously improve the accreditation program.
• Ensure manuals, tools, and guidance align with standards and reflect care settings for clinical use.
• Review survey reports, follow up with clients, and use findings to improve interventions.
• Build durable relationships with staff, clients, partners, and committees for collaboration.
• Develop expertise in standards and program to advise stakeholders.
• Contribute to program deliverables and proactively address gaps or risks.

Skills

Leadership

Stakeholder management

Bilingual (English/French)

Strategic thinking

Education

University degree in health administration or related field

Job description

Health Standards Organization in Canada is seeking a Program Manager to lead an accreditation program through implementation, evaluation, and continuous improvement. You will manage a small team, ensure manuals and tools meet standards, and advise regional and enterprise-wide stakeholders.

You will build durable relationships, analyze trends and risks, and drive improvements in program delivery while aligning with provincial and federal health systems. Fluency in French and English is required.