Health Unit Clerk, Various Programs

Sanya’k̓ula; Victoria; On-site; AUD 43,000 - 65,000; Full time

Job summary

PHSA in Victoria, BC is seeking a Nursing Unit Clerk to support patient flow, scheduling, and documentation within a busy health care setting. You will contribute to accurate patient information gathering and assist with coordinating clinical services.

The role requires Grade 12, medical terminology training, and graduation from a Nursing Unit Clerk Program with at least one year of related experience. You will join a collaborative team dedicated to patient safety and respectful care.

Qualifications

• Grade 12, medical terminology and graduation from a Nursing Unit Clerk Program plus one year of related experience or an equivalent combination of education, training and experience.

Responsibilities

• Transcribes and processes clinician orders and forwards requisitions for tests or services using the electronic health record system.
• Organizes diagnostic and therapeutic services for patients by coordinating appointments and communicating instructions.
• Gathers patient information for medical appointments and prepares documents for clinical teams.
• Performs receptionist duties including greeting, registering patients, and triage inquiries.
• Supports onboarding of staff and student practicums and participates in safety and teamwork activities.

Skills

Communication skills

Typing 40 wpm

Organizational skills

Equipment operation

IT applications

Education

Grade 12

Nursing Unit Clerk Program

Job description

Victoria, Canada

Regular, Full-Time

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Duties/Accountabilities

• Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.
• Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
• Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient.
• Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
• Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required
• Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
• Participates as a collaborative member of the health care team.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.

PHSA’s values and Coast Salish Teachings

• Compassion
• Respect
• Equity
• Courage
• Innovation

PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.