Clinical Support Clerk and Clerk IVs - Various Sites

Providence Health Care; Vancouver; Hybrid; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Facilities upgrade

Competitive salary

Inclusive culture

Job summary

Providence Health Care is seeking Clinical Support Clerks and Clerk IVs for multiple sites including Vancouver General Hospital. The roles involve hospital clerical support, patient registration, scheduling, and high-quality administrative service in clinical settings.

You will support frontline patient registration and provide essential clerical assistance to ensure smooth operations and excellent patient experiences across the system.

Qualifications

• Grade 12 education required.
• Completion of medical office assistant program and/or two years related clerical experience.
• Proficiency in medical terminology and accurate data entry.

Responsibilities

• Schedule and book inpatient, outpatient, daycare and diagnostic appointments using computerized systems.
• Greet and direct patients, visitors and staff in a professional manner.
• Register and pre-register patients by collecting personal and medical information and entering data.
• Verify and update patient records and ensure documentation is properly filed.
• Handle inquiries in person, by phone or email and relay messages promptly.
• Assist with daily operations and coordinate workflow across departments.

Skills

Typing 40 wpm

Medical terminology

Communication skills

Organization

Equipment operation

Education

Grade 12

Medical office assistant program

2+ years related clerical experience

Job description

Clinical Support Clerk and Clerk IVs - Various Sites

• PHC multi-site:
• LMC multi-site: BC Children's & Women's Hosp, Lions Gate Hospital, qathet General Hospital, Richmond Hospital, Squamish General Hospital, UBC Hospital, Vancouver General Hospital
• Max hourly: 28.74 CAD
• Salary grade: 16
• Employment type: Reg/Temp/Full-Time/PT/Casual
• Rotation: Rotating
• FTE: 0.00
• Schedule:
• Union: 100
• Labour agreement: FAC
• Dual RN/RPN (BCNU/HSA) Posting:

Role Snapshot

• Req ID: 59907
• Location: Vancouver
• Work site: Vancouver General Hospital
• Primary site: Vancouver General Hospital - 855 West 12th Avenue Vancouver, British Columbia V5Z1M9 Canada
• PHC multi-site:
• LMC multi-site: BC Children's & Women's Hosp, Lions Gate Hospital, qathet General Hospital, Richmond Hospital, Squamish General Hospital, UBC Hospital, Vancouver General Hospital
• Work model: Onsite
• Categories: Administrative/Clerical
• Min hourly: 28.74 CAD
• Max hourly: 28.74 CAD
• Salary grade: 16
• Employment type: Reg/Temp/Full-Time/PT/Casual
• Rotation: Rotating
• FTE: 0.00
• Schedule:
• Union: 100
• Labour agreement: FAC
• Dual RN/RPN (BCNU/HSA) Posting:

Note

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

Providence Health is hiring Clinical Support Clerks and Clerk IVs for various areas! Are you an organized, people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team in one of these essential administrative roles. Whether you’re supporting frontline patient registration or providing vital clerical assistance in clinical settings, your work will help ensure smooth operations and exceptional patient experiences.

What You Bring

Education & Experience:

• Grade 12
• Completion of recognized medical office assistant program and/or two (2) years' recent related experience in a clerical/administrative role or an equivalent combination of education, training and experience.

Skills And Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

What We Offer

• State-of-the-art facilities: The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• A Competitive Salary: $ 28.74 /hour
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

Schedule and book inpatient, outpatient, daycare, and diagnostic appointments using computerized systems according to physician priorities and patient needs.

Confirm appointments with patients and provide pre-appointment instructions, including preparation guidelines or payment details when required.

Adjust bookings to accommodate cancellations, facility changes, or equipment availability to optimize scheduling.

Greet and direct patients, visitors, and staff in a professional and welcoming manner.

Respond to inquiries in person, by phone, or email, and relay messages to appropriate personnel promptly.

Register and pre-register patients by collecting personal and medical information and entering data into hospital systems.

Verify and update patient records, ensuring all required documentation is received and properly filed.

Perform admission, discharge, and transfer duties accurately and efficiently.

Maintain files and databases, compile basic statistics, and prepare reports as requested.

Arrange meetings by booking rooms, preparing agendas, and recording minutes.

Coordinate patient transportation for appointments, transfers, or emergency needs.

Deliver and retrieve medical equipment, supplies, and other items between hospital departments and care units.

Clean and tidy clinical equipment and workspaces following infection control procedures.

Monitor stock levels for office and clinical supplies, submit requisitions, and restock items as needed.

Maintain downtime kits and ensure readiness of materials and systems for emergency or outage procedures.

Assist clinical and administrative staff with daily operations and workflow coordination.

Orient new or relief staff to booking systems, software tools, and departmental procedures.

Monitor shared communication channels and report staff absences or urgent needs to supervisors.

Ensure all tasks comply with hospital policies, privacy standards, and health and safety regulations.

Perform other related duties as assigned to support smooth patient care and department operations.

From an accredited healthcare provider of Canada

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.