Health & Safety Account Manager

Workplace Safety & Prevention Services; Ontario; Remote; CAD 60,000 - 90,000; Full time

Job summary

Workplace Safety & Prevention Services is seeking a Health & Safety Account Manager to drive client outreach and relationship management, ensuring the implementation of effective health and safety solutions. The role requires a strong knowledge of health and safety standards and the ability to cultivate lasting client relationships while contributing to a positive work environment.

Benefits

Flexible working arrangements

Comprehensive life and health benefits

Generous vacation and leave entitlements

Qualifications

• 3-5 years related health and safety industry experience.
• Strong relationship management and listening skills required.
• Ability to work collaboratively in teams.

Responsibilities

• Responsible for client outreach and relationship management.
• Plan and develop health and safety plans for clients.
• Ensure the effective transition from proposed solution to delivery.

Skills

Relationship Management

Health and Safety Knowledge

Communication Skills

Presentation Skills

Education

Certificate, Diploma, or Bachelor’s Degree in Health and Safety or related discipline

Tools

Microsoft Office Suite

Job description

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JOB TITLE: Health & Safety Account Manager

POSITION OPENINGS: 1 (existing position)

STATUS: Permanent, Full Time

LOCATION: Remote in Ontario, Canada (Candidates are required to reside in the Greater Toronto area or surrounding, maintain a private and safe workspace, and have a high-quality internet connection.)

HOURS OF WORK: 35 hours/week

About Us

Workplace Safety & Prevention Services (WSPS) is a not-for-profit organization committed to protecting Ontario’s workers and businesses. It serves more than 174,000 member firms and 4.2 million workers across the agricultural, manufacturing and service sectors. A proud partner in the province’s occupational health and safety system and a trusted safety advisor since 1917, WSPS has a rich history of making workplaces safer.

Our focus on healthy workplaces extends to our own safety culture. We’re committed to helping our employees thrive in a remote first work environment and are proud to be certified as a 2024 Great Place to Work.

Why Work with WSPS

As a member of our team, you'll benefit from a compensation package aimed at keeping you happy, healthy, motivated and safe. Highlights include:

• Flexible working arrangements within the province of Ontario
• Comprehensive life and health benefits (100% company paid Health & Dental)
• Generous vacation and leave entitlements (including paid time off over Christmas and New Year's, paid parental leave benefits)
• And more!

JOB SUMMARY

Reporting to the Territory Manager, this position is responsible for client outreach with existing client accounts, as well as growing reach to new business within WSPS sectors. Acting as a relationship manager with management at external organizations, the Account Manager develops and executes upon plans for assigned accounts and to reach to new businesses, as well as identifies opportunities where WSPS solutions can meet client’s health and safety needs. Building deep relationships and having a strong pulse on client business objectives, and health and safety needs, is critical to success in this role.

The Account Manager is responsible for communicating and representing client needs internally and working collaboratively with the service delivery team. The Account Manager will work to ensure the effective transition from proposed solution to delivery, often with project management support, and monitors accounts to ensure successful implementation of the service. This role will manage and follow up with client accounts regularly to ensure their needs are met and emerging needs can be addressed. This role is responsible for contributing to all divisional targets with a focus on growing and nurturing relationships with clients and WSPS members.

Key Responsibilities

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year

1. PLANNING (20%)

• Understand the client’s needs and develop client health and safety plan(s) to meet those needs in collaboration with internal stakeholders, as necessary.
• Follow business and industry trends and identify potential new opportunities with new and existing clients.
• Support the development of team plans by providing data, insight, and market intelligence to Territory Manager; ensures client plans are aligned to broader WSPS business plans and Ministry focus areas.
• Contributes to advancing WSPS reach into our target sectors while aligning with the strategic direction of the business, and seeking out clients (new and existing) that can be engaged
• Can effectively articulate WSPS’ value proposition in support of the client’s business growth, and stage of their health and safety journey

2. RELATIONSHIP-BUILDING / EARLY-STAGE CONSULTING (60%)

• Accountable for driving new client growth and meeting client reach targets.
• Acts as the first point of contact for early-stage health and safety consulting through use of the WSPS client assessment tool to engage new clients and provide insight into health and safety improvements required for the business. Based on client preference, visits client sites for walkthroughs and assessments.
• Maintains and deepens relationships with new and existing clients by understanding the client needs and aligning appropriate H&S solutions to meet client’s desired outcomes.
• Ensure successful planning, implementation, and delivery of H&S solutions, working closely with health and safety consultants.
• Develops client plans regularly to align with the evolving needs of clients.
• Prepares and presents effective proposals to new and existing clients to deliver business/health and safety solutions.
• Engage in discussions on strategic health and safety topics at various levels with a client/organization.
• Takes steps to ensure contracts have been scoped appropriately (i.e. pricing, deliverables) seeking input and support from Territory Manager when needed
• Prepare/negotiate cost effective contracts (including quotes, costing estimates, proposals) under WSPS guidelines in collaboration with the Territory Manager and Consulting Services Manager
• Promotes and represents WSPS at key events/speaking engagements, events and trade shows and effectively serves as a ‘brand ambassador’.
• Using project coordination/management techniques, assists in delivering services and the completion of assigned projects.
• Includes account representatives in client engagements as directed by the Territory Manager and Regional Director

3. INTERNAL TRANSITION, SUPPORT AND ADMINISTRATION (20%)

• Works towards individual and team objectives that align with the Market and Product Innovation division and broader organizational goals and strategy. Provides regular status updates on projects to ensure deliverables are met.
• Tracks performance results and metrics for individual projects and team functions, as required, to demonstrate delivery of outcomes
• Coaches other team members in areas of subject matter expertise, and works closely with other teams across the organization to foster a collaborative and professional environment
• Participates in regular team and departmental meetings; professional development opportunities, performance reviews, and continual improvement plans.

4. CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)

• Adhere to WSPS policies, procedures, process fact sheets, guidelines and business rules.
• Contribute to the promotion of a healthy & safe culture through modelling and following WSPS health, safety and wellness policies and practices.
• Act as a role model internally and externally by demonstrating knowledge of health and safety and wellness practices, weighing options for sound risk management decision making

Skills, Knowledge, Expertise

Minimum:

• Certificate, Diploma, and/or Bachelor’s Degree in Health and Safety or related discipline and/or equivalent experience
• Fundamental Health and Safety Knowledge
• 3-5 years related health and safety industry experience
• Strong relationship management, experience or skills
• Relationship-building, listening, and presentation/facilitation skills
• Ability to work with a team to cultivate customer relationships
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience developing customer health and safety plans
• Knowledge of Health and Safety, including legislation and technical standards
• Understanding of a Managed Systems Approach
• Valid Driver’s License
• Access to a vehicle that meets minimum MTO safety standards

Preferred:

• Bachelor’s degree in business, Health and Safety or related discipline and/or equivalent experience
• CRSP/CRST, CMC, CHSC and/or PMP
• 5+ years related industry experience

Additional Requirements:

• Applicants will be required to provide an original criminal background check at their own expense prior to commencing work with WSPS. The criminal record check document must have been issued no more than 30 days prior to first day of employment.
• An all-employee meeting (Staff Days or equivalent) will be organized annually. All employees are required to attend the annual meeting in person. Occasional team meetings may be required in person.

Application Information

Deadline for Application: Tuesday, June 10 by 4:00 pm eastern time

To Apply: Visit our Employment Opportunities page and click Start Application to apply!

*Please note, all applicants must apply through our Applicant Tracking System*

Feel like you have some of the requirements but not all??We welcome applications from all candidates including those whose knowledge, skills and experiences have been developed through alternative pathways from the requirements listed.

We believe that diverse backgrounds and unique perspectives make us stronger. Workplace Safety & Prevention Services (WSPS) is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Workplace Safety & Prevention Services (WSPS) will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all those that apply, however, only those selected for further consideration will be contacted

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and General Business

• Industries

  Non-profit Organizations and Public Safety

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