Head Technician, Repair Shop - Winter - Full-Time

Alterra; The Blue Mountains; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Free attractions access

Meal discounts

Retail discounts

Well-being resources

Summer staff events

Job summary

Blue Mountain Resort in Ontario is seeking a Head Technician, Repair Shop to lead a team of Repair Technicians and oversee daily operations. You will ensure safe, high-quality tuning and maintenance of our rental fleet while coordinating with department leadership.

The role requires hands-on expertise in ski/snowboard repair, strong leadership and coaching abilities, and a focus on guest satisfaction. This position is full-time and on-site at Blue Mountain Resort.

Qualifications

• 1-2 years of supervisory or team leadership experience.
• 2 years experience in a ski/snowboard repair shop preferred.
• Previous repair shop, ski and snowboard tuning, or rental operations experience required.
• Strong knowledge of ski and snowboard equipment, maintenance procedures, and industry best practices.
• Achievement of 80% or higher on binding manufacturer certification exams.
• Strong leadership, organizational, and communication skills.
• Customer service oriented with the ability to work effectively in a fast-paced environment.
• Comfortable coaching, training, and developing team members.
• Ability to lift up to 40 lbs and perform physical work in a workshop environment.
• Must be reliable, detail-oriented, and committed to maintaining a safe workplace.

Responsibilities

• Lead and support the daily operations of the Repair Shop, ensuring efficient workflows and high-quality equipment service standards.
• Supervise, train, schedule, and coach Repair Technicians to promote safe work practices, productivity, and exceptional guest service.
• Assist management with operational planning, staff development, and continuous improvement initiatives within the Repair Shop.
• Monitor rental fleet condition and maintenance schedules to ensure equipment is safe, properly tuned, and guest-ready.
• Manage inventory levels, track retired equipment, and support equipment purchasing recommendations for future seasons.
• Oversee equipment involved in incidents and ensure all required documentation and risk management procedures are completed accurately.
• Support onboarding and training of new team members, including repair procedures, equipment handling, and safe machine operation.
• Maintain accurate records related to repairs, maintenance, inventory, and operational requirements.
• Promote a positive team culture by motivating staff, recognizing performance, and supporting department objectives.

Skills

Supervisory experience

Ski/snowboard maintenance

Leadership & coaching

Customer service

Safety compliance

Tools

Montana Tuning Robot

Job description

WHAT’S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Hourly Rate: $23.55/hour

Full-time Hours: 4-5 shift a week

The Head Technician, Repair Shop oversees the daily operations of the Repair Shop while leading a team of Repair Technicians responsible for servicing and maintaining rental equipment. This role ensures the rental fleet is maintained to the highest standards of safety, performance, and presentation while supporting exceptional guest experiences. Working closely with the Assistant Manager, the Head Technician provides day-to-day leadership, employee coaching, inventory oversight, and operational support to ensure the efficient operation of the Repair Shop. The Head Technician will be the subject expert when it comes to the Montana Tuning Robot, as well as other equipment used in the repair shop. Will oversee it’s daily functions, maintenance schedule and correspondence with Montana and Wintersteigher team/ representatives at the direction of department leadership.

WHAT WILL I BE DOING?

• Lead and support the daily operations of the Repair Shop, ensuring efficient workflows and high-quality equipment service standards.
• Supervise, train, schedule, and coach Repair Technicians to promote safe work practices, productivity, and exceptional guest service.
• Assist management with operational planning, staff development, and continuous improvement initiatives within the Repair Shop.
• Monitor rental fleet condition and maintenance schedules to ensure equipment is safe, properly tuned, and guest-ready.
• Manage inventory levels, track retired equipment, and support equipment purchasing recommendations for future seasons.
• Oversee equipment involved in incidents and ensure all required documentation and risk management procedures are completed accurately.
• Support onboarding and training of new team members, including repair procedures, equipment handling, and safe machine operation.
• Maintain accurate records related to repairs, maintenance, inventory, and operational requirements.
• Promote a positive team culture by motivating staff, recognizing performance, and supporting department objectives.

WHAT DO WE NEED FROM YOU?

• 1-2 years of supervisory or team leadership experience.
• 2 years experience in a ski/snowboard repair shop preferred
• Previous repair shop, ski and snowboard tuning, or rental operations experience required.
• Strong knowledge of ski and snowboard equipment, maintenance procedures, and industry best practices.
• Achievement of 80% or higher on binding manufacturer certification exams.
• Strong leadership, organizational, and communication skills.
• Customer service oriented with the ability to work effectively in a fast-paced environment.
• Comfortable coaching, training, and developing team members.
• Ability to lift up to 40 lbs and perform physical work in a workshop environment.
• Must be reliable, detail-oriented, and committed to maintaining a safe workplace.

*This role is being posted to fill a new position.*

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.