Head of Enablement & Academy (AI-Driven)

fb9e7da1-2660-46a2-9ffc-154a66684510; Toronto; Hybrid; CAD 226,000 - 283,000; Full time

Benefits offered by this job

Equity grant

Flexible PTO and hybrid work schedules

Work-from-home allowance

Team events and activities

Hybrid in-office days in LA/SF/Raleigh

Job summary

BuildOps is seeking a Head of Enablement to shape the multi-year enablement strategy across GTM, Post-Sale, AI CoE, and Product. You will own the BuildOps Academy, reduce time-to-value, and drive customer adoption while standardizing enablement content and governance.

Lead a team of enablement managers and analysts, embed AI, and measure success with KPIs. This hybrid role requires in-office presence 3 days/week in Los Angeles, San Francisco, Raleigh, or Toronto.

Qualifications

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team.
• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred).
• Proven track record building and scaling enablement programs across multiple functions in a high-growth SaaS environment.
• Familiarity with AI-powered enablement tooling (AI content creation, personalization engines, AI coaching).
• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences.
• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

Responsibilities

• Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals.
• Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement.
• Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement.
• Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation.
• Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs.
• Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications.

Skills

Enablement strategy

Leadership

AI in enablement

Executive communication

Analytics / dashboards

Docebo LMS

Cross-functional collaboration

Tools

Docebo LMS

AI tooling platforms

Job description

BuildOps is seeking a Head of Enablement to shape the multi-year enablement strategy across GTM, Post-Sale, AI CoE, and Product. You will own the BuildOps Academy, reduce time-to-value, and drive customer adoption while standardizing enablement content and governance.

Lead a team of enablement managers and analysts, embed AI, and measure success with KPIs. This hybrid role requires in-office presence 3 days/week in Los Angeles, San Francisco, Raleigh, or Toronto.