Senior Production Reliability Lead (Java, APIs, Microservices)
CIBC
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Benefits offered by this job
Job summary
CIBC is seeking a Senior Manager, Production Support in Toronto to lead the stability and delivery of critical client-facing applications in commercial banking. You will drive incident management, problem resolution, and ARE practices to improve resilience and observability.
You will partner with engineering, infrastructure and business teams to ensure reliable service delivery, strong stakeholder communications, and continuous improvement while mentoring junior staff in a dynamic, hybrid work
Qualifications
- Extensive experience in production support and technology operations.
- Strong leadership to manage client-facing, enterprise-scale applications.
- Proven ability to partner with engineering, infra and business teams.
Responsibilities
- Lead incident management, problem resolution, and service improvement.
- Oversee production stability for critical client-facing apps.
- Mentor developers and drive timely project delivery.
- Collaborate with stakeholders to ensure reliable service delivery.
Skills
Job description
CIBC is seeking a Senior Manager, Production Support in Toronto to lead the stability and delivery of critical client-facing applications in commercial banking. You will drive incident management, problem resolution, and ARE practices to improve resilience and observability.
You will partner with engineering, infrastructure and business teams to ensure reliable service delivery, strong stakeholder communications, and continuous improvement while mentoring junior staff in a dynamic, hybrid work
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