Head Bartender

Grey Eagle Resort & Casino; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary, Alberta, seeks a hands-on Supervisor to manage all departmental operations during a shift under the Director of Food and Beverage. The role emphasizes priorities, quality, teamwork, and safety in a fast-paced hospitality environment.

The ideal candidate has 2–3 years in a lead role in food & beverage, strong leadership and customer service skills, POS/inventory/cost controls, and proficiency with MS Office.

Qualifications

• 2–3 years experience in a lead or supervisory role in F&B operations
• ProServe Alberta certification required
• Experience with POS programming, inventory control and beverage cost practices
• Training in Microsoft Office suite (Outlook Express, PowerPoint, Word, Excel) is an asset

Responsibilities

• Supervise shift operations under the Director of Food and Beverage
• Establish priorities and ensure work quality
• Coordinate activities of on-shift staff
• Uphold safety standards and safe work practices
• Maintain clear, accurate reporting and teamwork

Skills

Interpersonal skills

Leadership

Customer service

Communication

Teamwork

Calm under pressure

Education

Alberta ProServe certification

Tools

Outlook Express

PowerPoint

Microsoft Word

Microsoft Excel

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Director of Food and Beverage, the Supervisor is responsible for all departmental operations during a prescribed shift. The work is typified as a casual hands-on supervisory position and includes establishing priorities, ensuring work quality and coordinating the activities of employees on shift that day. The Supervisor is required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to.

Education And Experience

2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage operational experience would be an asset.

• Proven experience in leading and motivating a team of service employees is also required.
• Emphasis on Point of Sale programming, inventory control and beverage cost practices and procedures are required.
• Training in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is an asset.
• Must posses a valid Alberta ProServe

Knowledge, Skills And Abilities

• Excellent interpersonal and communication skills are required in order to promote, maintain and deliver impeccable service standards at all times.
• Must have customer service experience and well-developed leadership skills.
• Able to work in high stress environments (work load, conflict situations, etc).
• Ability to maintain their composure even when dealing with angry or demanding patrons
• Accustomed to work in a team and independently.
• Accurate and clear, concise reporting.
• Must be able to stand for long periods at a time.
• Must be able to work in a variety of shifts.

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.