Front Desk Agent

Kibbi Technologies Inc.; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary, Alberta, is seeking a Front Desk Agent to provide efficient and courteous guest service and operate according to established policies and standards. You will handle check-in and check-out and respond to guest needs with professionalism.

The ideal candidate has a minimum of 2 years’ experience in a full-service hotel, strong computer skills (Word, Excel, Outlook), and fluency in English.

Qualifications

• Minimum 2 years of experience in a full-service hotel.
• Proficient computer skills: Word, Excel, Outlook.
• Experience with Micros OPERA PMS is a plus.
• Fluent in English; additional languages are a plus.
• Ability to work a 24/7 operation and flexible hours including days, evenings, nights, weekends and holidays.

Responsibilities

• Provide efficient, courteous service to guests at the front desk.
• Manage check-in and check-out procedures accurately and efficiently.
• Address guest inquiries and coordinate with other departments to fulfill requests.
• Maintain professional conduct during busy periods and be calm under pressure.

Skills

Guest service

Check-in/out

Communication

Multitasking

Professionalism

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Internet Explorer

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent is to provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education And Experience

• Must have minimum 2 years-experience in full-service hotel.
• Must have minimum 2 years of computer knowledge and working with Microsoft Word, Excel, Outlook and Explorer.
• Experience with Micros OPERA PMS system is an asses.
• Must be fluent in English. Fluency in multiple languages is considered an asses
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays).
• Must be 19 years of age or older.

Knowledge, Skills And Abilities

• Greeting and thanking guests in a sincere and professional manner
• Ensure effective check-in and check-out procedures
• Performs all duties and responsibilities in a timely and efficient manner
• Addressing telephone and personal inquiries
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request
• Meet and exceed customer expectations by providing superior service and teamwork and effectively communicate any information or requests to co-workers and other internal departments to ensure teamwork results in exceptional customer service

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.