HCM Systems Business Analyst — Transform HR Technology

Humber College; Toronto; On-site; CAD 88,000 - 107,000; Full time

Job summary

Humber College in Toronto, Ontario, invites applications for the role of Business Analyst, HCM Systems. This full-time administration position sits in People(s) & Culture, HR Technology & Solutions and is based at North Campus with a minimum on-site schedule of four days per week.

The incumbent will connect business needs with technology, capture requirements, document processes, and help scale Humber’s digital footprint for HCM systems.

Responsibilities

• Provide technical expertise to identify opportunities to improve business processes, systems, and service delivery by leading HCM Systems enhancements (configurations, testing, proof of concept) based on best practice, policy, and compliance.
• Analyze and document current processes, workflows, and HCM system configuration(s) to identify inefficiencies, gaps, and areas for improvement.
• Partnering with operational team(s), recommend practical solutions that improve efficiency, quality, user experience, and overall system performance.
• Support the quarterly planning, scheduling, and delivery of system releases/patches to ensure they align with business priorities, technical standards, and policies.
• Develop both a technical and operational impact assessment for quarterly release system upgrades in partnership with operational team(s) to identify changes impacting people, processes, or technology.
• Support Change Management activities related to quarterly technology upgrades (including informing and working with operational teams so they understand how new features impact their work).
• Assess the severity, urgency, and operational impact(s) of issues to determine the appropriate response and escalation.
• Escalate critical/high-impact issues when additional support or decision-making is required.
• Support business continuity by identifying temporary workarounds when permanent solutions cannot be implemented immediately.
• Facilitate meetings, workshops, and requirements-gathering sessions with operational teams to understand how they use HCM Systems, what their business needs are, and discuss technology gaps, limitations, or ideas.
• Build and maintain strong relationships with vendors, operational teams, direct Business Analyst colleagues, and other stakeholders that support the HR Technology & Solutions team.
• Provide operational support when business needs, service issues, or urgent priorities arise while maintaining focus on priorities and deadlines.
• Assist operational teams with investigating and resolving process, system, and workflow issues.
• Assist BA colleagues with urgent requests, escalations, and issue resolution when additional support is required.

Job description

Humber College in Toronto, Ontario, invites applications for the role of Business Analyst, HCM Systems. This full-time administration position sits in People(s) & Culture, HR Technology & Solutions and is based at North Campus with a minimum on-site schedule of four days per week.

The incumbent will connect business needs with technology, capture requirements, document processes, and help scale Humber’s digital footprint for HCM systems.