Business Analyst, HCM Systems - People(s) & Culture - FT Admin

Humber College; Toronto; Presencial; CAD 88.000 - 107.000; Jornada completa

Descripción de la vacante

Humber College in Toronto, Ontario, invites applications for the role of Business Analyst, HCM Systems. This full-time administration position sits in People(s) & Culture, HR Technology & Solutions and is based at North Campus with a minimum on-site schedule of four days per week.

The incumbent will connect business needs with technology, capture requirements, document processes, and help scale Humber’s digital footprint for HCM systems.

Responsabilidades

• Provide technical expertise to identify opportunities to improve business processes, systems, and service delivery by leading HCM Systems enhancements (configurations, testing, proof of concept) based on best practice, policy, and compliance.
• Analyze and document current processes, workflows, and HCM system configuration(s) to identify inefficiencies, gaps, and areas for improvement.
• Partnering with operational team(s), recommend practical solutions that improve efficiency, quality, user experience, and overall system performance.
• Support the quarterly planning, scheduling, and delivery of system releases/patches to ensure they align with business priorities, technical standards, and policies.
• Develop both a technical and operational impact assessment for quarterly release system upgrades in partnership with operational team(s) to identify changes impacting people, processes, or technology.
• Support Change Management activities related to quarterly technology upgrades (including informing and working with operational teams so they understand how new features impact their work).
• Assess the severity, urgency, and operational impact(s) of issues to determine the appropriate response and escalation.
• Escalate critical/high-impact issues when additional support or decision-making is required.
• Support business continuity by identifying temporary workarounds when permanent solutions cannot be implemented immediately.
• Facilitate meetings, workshops, and requirements-gathering sessions with operational teams to understand how they use HCM Systems, what their business needs are, and discuss technology gaps, limitations, or ideas.
• Build and maintain strong relationships with vendors, operational teams, direct Business Analyst colleagues, and other stakeholders that support the HR Technology & Solutions team.
• Provide operational support when business needs, service issues, or urgent priorities arise while maintaining focus on priorities and deadlines.
• Assist operational teams with investigating and resolving process, system, and workflow issues.
• Assist BA colleagues with urgent requests, escalations, and issue resolution when additional support is required.

Descripción del empleo

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance , we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance , we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

Position Title: Business Analyst, HCM Systems

Status: Full-Time Administration

Hours: 37.5 hours per week

Faculty/Department: People(s) & Culture, HR Technology & Solutions

Campus/Location: North campus (4 days per week on site minimum)

Minimum Starting Salary: $97,491.00; starting salaries are determined based on qualifications and years of related experience.

About The Business Analyst, HCM Systems Role

The Business Analyst (BA), HCM Systems is a critical role that connects the business objectives of the People(s) and Culture department with technology solutions by understanding business needs, gathering requirements, and identifying areas for improvement. The BA clarifies, analyzes, and documents operational processes to support the development and delivery of new system features and upgrades. They work closely with both business and technical teams to ensure that solutions meet business requirements, user needs, and support organizational objectives. This role is embedded with business teams and is responsible for designing, building, and developing proof-of-concept technology solutions to scale Humber’s digital footprint for the HCM Systems. The BA helps ensure that technology solutions effectively support Humber’s institutional priorities and improve business processes.

Service Improvement & Optimization

• Provide technical expertise to identify opportunities to improve business processes, systems, and service delivery by leading HCM Systems enhancements (configurations, testing, proof of concept) based on best practice, policy, and compliance.
• Analyze and document current processes, workflows, and HCM system configuration(s) to identify inefficiencies, gaps, and areas for improvement.
• Partnering with operational team(s), recommend practical solutions that improve efficiency, quality, user experience, and overall system performance.

Release Planning & Coordination

• Support the quarterly planning, scheduling, and delivery of system releases/patches to ensure they align with business priorities, technical standards, and policies.
• Develop both a technical and operational impact assessment for quarterly release system upgrades in partnership with operational team(s) to identify changes impacting people, processes, or technology.
• Support Change Management activities related to quarterly technology upgrades (including informing and working with operational teams so they understand how new features impact their work).

Issue Management & Resolution

• Assess the severity, urgency, and operational impact(s) of issues to determine the appropriate response and escalation.
• Escalate critical/high-impact issues when additional support or decision-making is required.
• Support business continuity by identifying temporary workarounds when permanent solutions cannot be implemented immediately.

Stakeholder Collaboration & Communication

• Facilitate meetings, workshops, and requirements-gathering sessions with operational teams to understand how they use HCM Systems, what their business needs are, and discuss technology gaps, limitations, or ideas.
• Build and maintain strong relationships with vendors, operational teams, direct Business Analyst colleagues, and other stakeholders that support the HR Technology & Solutions team.

Business & Operational Support

• Provide operational support when business needs, service issues, or urgent priorities arise while maintaining focus on priorities and deadlines.
• Assist operational teams with investigating and resolving process, system, and workflow issues.
• Assist BA colleagues with urgent requests, escalations, and issue resolution when additional support is required.

Position Type: FT Administration

Work Locations: North Campus

Deadline to Apply: October 28, 2026

Job Posting: 10/14/26

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

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