Junior Helpdesk Support

rivaltechnologies; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Home office stipend

Internet stipend

Cellphone stipend

Employer matching retirement savings

Parental leave top-up

Hybrid working model

Comprehensive paid time off

Wellness benefits

Job summary

Rival Group is seeking a collaborative Junior Helpdesk Support in Toronto. You will be the first point of contact for day-to-day technology issues, supporting Mac and Windows environments with a friendly, customer-focused approach.

Role involves onboarding provisioning, device imaging, and basic Microsoft 365/Entra ID administration, in a hybrid setup (3 days in office). You will join a team that values collaboration and meaningful work.

Qualifications

• 0-2 years in IT support or helpdesk roles.
• Familiar with macOS and Windows platforms and basic networking.
• Strong communication and customer-service mindset.
• Willingness to learn enterprise tools quickly.

Responsibilities

• Respond to and resolve helpdesk tickets for hardware, software, and network issues.
• Assist with onboarding by provisioning accounts and imaging devices.
• Support endpoint management and IT operations using NinjaOne.

Skills

1-2 years IT support

macOS basics

Windows basics

clear communication

troubleshooting

documentation

customer service

Tools

NinjaOne

Microsoft 365/Entra ID

Jira

Confluence

Job description

Location: Toronto, ON | Employment Type: Full-Time | Reports to: IT leadership team

Reporting to IT manager, we're looking for a collaborative Junior Helpdesk Support to join Rival Group. In this role, you'll help support employees as the first point of contact for day-to-day technology issues and help keep our Mac and Windows environment running smoothly, working with smart, kind people who care about great work, real collaboration, and having fun while building something meaningful.

This role is ONLY open to candidates based in Toronto, with a hybrid working model (3 days in office required) designed to support flexibility, connection, and focused work.

About Rival Group

Rival Group brings together Rival Technologies, Reach3 Insights, and Angus Reid Group to help brands get closer to their customers through AI-accelerated, mobile-first conversational insights. Our teams blend technology, research, consulting, and data storytelling to help organizations make better, faster, and smarter decisions.

What you'll own

• Respond to and resolve helpdesk tickets for hardware, software, account, connectivity, and basic security issues across Mac and Windows devices.
• Support employee onboarding by provisioning accounts, setting up and imaging devices, managing app access, and completing basic Microsoft 365 / Entra ID administration.
• Support endpoint management and IT operations using tools such as NinjaOne, maintain accurate ticket and asset records, and escalating complex issues with clear documentation.

What you bring

• 0-2 years of experience in an IT support or helpdesk role; internships and co-op experience count.
• Basic familiarity with macOS and Windows, core networking concepts such as Wi-Fi, VPNs and printers, and the ability to learn new enterprise tools quickly.
• Strong communication skills and a customer-service mindset, with the ability to support employees clearly and professionally.
• A practical, curious mindset with strong troubleshooting instincts and a willingness to learn new tools and technologies quickly.
• The ability to manage helpdesk priorities, stay organized, document work accurately, and deliver reliable support in a fast-moving environment.
• A collaborative approach and a desire to contribute to a positive, inclusive IT and employee support experience.
• Experience creating clear, user friendly documentation and how-to guides for both technical and non-technical audiences.

Nice to have

• Exposure to Microsoft 365 / Entra ID, RMM or endpoint management platforms, SSO/identity tools, or tools such as NinjaOne, Netskope, CrowdStrike Falcon, Jira, or Confluence.
• Experience working in a technology, SaaS, or other fast-paced environment is an asset.
• Basic PowerShell or Bash scripting familiarity, or a CompTIA A+ or similar certification, is a nice-to-have but not required.

Why Rival for your next career adventure?

At Rival, how we work matters just as much as what we deliver. We're building a place where people can do meaningful work, grow their careers, and enjoy the humans they work with along the way.

Fair compensation:

We're committed to pay equity and fair pay practices. The salary range for this role is $45,000 to $55,000 CAD, with final compensation based on skills, experience, and internal equity.

Benefits

• Home office, internet, and cellphone stipends
• Retirement savings with employer matching
• Parental leave top-up
• Flexibility and time off: Hybrid working, home office support, and comprehensive paid time off so you can recharge and do your best work.
• Hybrid working model and home office benefits
• Comprehensive paid time off
• Volunteer and professional development days
• Health and wellness: Benefits that support the whole human, not just the employee.
• Competitive health, vision, and dental benefits
• Health spending account
• Generous sick, personal, and mental health days
• Additional health benefits with Canada Life

Our values

Our values guide how we work together, make decisions, and show up for customers and each other:

• Courage
• Results
• Energy
• Kinship

The not-so-fine print

You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences each candidate brings. We personally review every application and do not use AI or automated systems to screen or filter resumes.

If you don't see yourself fully reflected in every requirement above, we still encourage you to apply. Research shows that people from underrepresented groups often apply only when they feel 100% qualified. We're proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, inclusion, and belonging.

Rival provides equal employment opportunities to all employees and applicants witho