Hands-On Service Center Leader for Growth

All Brite Glass; Kitchener; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Group Health & Dental Benefits

Health & Fitness Bonus

Birthday Off + Wellness/PTO Days

Career Advancement Opportunities

A Culture of Appreciation – We Recogn—

Job summary

All-Brite is a leading, locally owned, family-operated glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role—you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business.

Qualifications

• Background in automotive, service-based or trade-related industries (asset, not required)
• Strong understanding of workflow, scheduling, and customer service operations
• Experience working within fast-paced, team-driven environments
• Proven ability to lead, coach, and support a team
• Strong organizational and time-management skills
• Comfortable managing multiple priorities and staying hands-on
• Professional, reliable, and team-oriented
• Strong communicator with a problem-solving mindset
• Leads from the front and stays engaged in daily operations
• Embodies the Ideal Team Player mindset — humble, hungry, and people smart
• Identify and support new business opportunities
• Build relationships with local businesses and partners
• Follow up on leads and contribute to revenue growth
• Represent the company in the community and through networking
• Support long-term growth of the service division

Responsibilities

• Oversee daily operations, scheduling, workflow, and team coordination
• Ensure efficient service delivery and adherence to company standards
• Train, mentor, and support team members across roles
• Maintain organization, cleanliness, and operational flow
• Monitor KPIs, scheduling efficiency, and overall team performance
• Actively support day-to-day operations alongside the team
• Assist with customer service, scheduling, and coordination on a daily basis
• Help manage workflow in real time to keep jobs on track and on schedule
• Provide ongoing support to team members to ensure consistency and efficiency
• Identify and solve problems quickly as they arise throughout the day
• Deliver a professional, solutions-focused customer experience
• Support customer interactions, escalations, and service follow-ups
• Ensure clear communication of timelines, expectations, and outcomes
• Build strong relationships with retail and commercial clients
• Identify and support new business opportunities
• Build relationships with local businesses and partners
• Follow up on leads and contribute to revenue growth
• Represent the company in the community and through networking
• Support long-term growth of the service division

Job description

All-Brite is a leading, locally owned, family-operated glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role—you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business.