Service Center Manager

All Brite Glass; Kitchener; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Group Health & Dental Benefits

Health & Fitness Bonus

Birthday Off + Wellness/PTO Days

Career Advancement Opportunities

A Culture of Appreciation – We Recogn—

Job summary

All-Brite is a leading, locally owned, family-operated glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role—you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business.

Qualifications

• Background in automotive, service-based or trade-related industries (asset, not required)
• Strong understanding of workflow, scheduling, and customer service operations
• Experience working within fast-paced, team-driven environments
• Proven ability to lead, coach, and support a team
• Strong organizational and time-management skills
• Comfortable managing multiple priorities and staying hands-on
• Professional, reliable, and team-oriented
• Strong communicator with a problem-solving mindset
• Leads from the front and stays engaged in daily operations
• Embodies the Ideal Team Player mindset — humble, hungry, and people smart
• Identify and support new business opportunities
• Build relationships with local businesses and partners
• Follow up on leads and contribute to revenue growth
• Represent the company in the community and through networking
• Support long-term growth of the service division

Responsibilities

• Oversee daily operations, scheduling, workflow, and team coordination
• Ensure efficient service delivery and adherence to company standards
• Train, mentor, and support team members across roles
• Maintain organization, cleanliness, and operational flow
• Monitor KPIs, scheduling efficiency, and overall team performance
• Actively support day-to-day operations alongside the team
• Assist with customer service, scheduling, and coordination on a daily basis
• Help manage workflow in real time to keep jobs on track and on schedule
• Provide ongoing support to team members to ensure consistency and efficiency
• Identify and solve problems quickly as they arise throughout the day
• Deliver a professional, solutions-focused customer experience
• Support customer interactions, escalations, and service follow-ups
• Ensure clear communication of timelines, expectations, and outcomes
• Build strong relationships with retail and commercial clients
• Identify and support new business opportunities
• Build relationships with local businesses and partners
• Follow up on leads and contribute to revenue growth
• Represent the company in the community and through networking
• Support long-term growth of the service division

Job description

Join a Company That Sees the Big Picture — And Lead a Team That Delivers It

All-Brite is a leading, locally owned, and family-operated full-service glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. Built on a foundation of quality, safety, and trust, we deliver a wide range of professional glass services across the region.

We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role—you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business. You’re not on the sidelines—you’re part of the operation, supporting the team, coordinating activity, and ensuring everything runs smoothly in real time.

If you thrive in a fast-paced environment, enjoy building strong teams, and take pride in delivering exceptional service, this is an opportunity to grow with a company that values excellence.

Key Responsibilities – What You’ll Be Leading & Doing

Leadership & Operations

• Oversee daily operations, scheduling, workflow, and team coordination
• Ensure efficient service delivery and adherence to company standards
• Train, mentor, and support team members across roles
• Maintain organization, cleanliness, and operational flow
• Monitor KPIs, scheduling efficiency, and overall team performance

Daily Operational Involvement (Working Manager Role)

• Actively support day-to-day operations alongside the team
• Assist with customer service, scheduling, and coordination on a daily basis
• Help manage workflow in real time to keep jobs on track and on schedule
• Provide ongoing support to team members to ensure consistency and efficiency
• Identify and solve problems quickly as they arise throughout the day

Client Experience & Communication

• Deliver a professional, solutions-focused customer experience
• Support customer interactions, escalations, and service follow-ups
• Ensure clear communication of timelines, expectations, and outcomes
• Build strong relationships with retail and commercial clients

What We’re Looking For

Service & Operations Experience

• Background in automotive, service-based or trade-related industries (asset, not required)
• Strong understanding of workflow, scheduling, and customer service operations
• Experience working within fast-paced, team-driven environments

Leadership & Management Skills

• Proven ability to lead, coach, and support a team
• Strong organizational and time-management skills
• Comfortable managing multiple priorities and staying hands-on

Personal Qualities

• Professional, reliable, and team-oriented
• Strong communicator with a problem-solving mindset
• Leads from the front and stays engaged in daily operations
• Embodies the Ideal Team Player mindset — humble, hungry, and people smart

Business Development & Growth Mindset

• Identify and support new business opportunities
• Build relationships with local businesses and partners
• Follow up on leads and contribute to revenue growth
• Represent the company in the community and through networking
• Support long-term growth of the service division

What You Get – Why Managers Choose All-Brite

• Competitive Salary: $55,000 – $75,000+ (based on experience)
• Monthly Performance Bonuses & Incentives
• Group Health & Dental Benefits
• Health & Fitness Bonus
• Birthday Off + Wellness/PTO Days
• Professional Work Environment & Supportive Team
• Career Advancement Opportunities
• A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward

*This job posting was created with the assistance of AI