Client Service Advisor

All Brite Glass; Kitchener; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Group Health & Dental Benefits

Health & Fitness Bonus

Birthday Off + Wellness/PTO Days

Competitive Pay + Bonuses

Monthly Sales & Performance Bonuses

Modern, Professional Work Environment

Career Growth & Development

Job summary

All-Brite Glass is seeking a client-focused Client Service Advisor to be the first point of contact for customers. You will deliver an exceptional WOW experience, handle inquiries in person, over the phone, or online, and support the team with quote creation and scheduling.

Join a tight-knit, high-performing team focused on integrity, teamwork, and excellence. Grow with a company that values learning and contribution in the Tri-City region and beyond.

Qualifications

• Experience in customer service, sales, or a front-desk role.
• Strong communication skills with confidence both in person and over the phone.
• Friendly, professional and passionate about helping people.
• Ability to multitask and prioritize in a fast-paced environment.
• Highly organized with attention to detail and follow-through.
• Reliable, punctual and accountable; take ownership of work.
• Calm under pressure with a positive, solution-focused attitude.
• Comfortable learning computer systems, quoting software, and digital communication tools.
• Embodies the Ideal Team Player mindset—Humble, Hungry, and People Smart.

Responsibilities

• Provide exceptional client service in person, by phone, email, and text.
• Create accurate quotes for glass, window film, and related products and services.
• Confidently present and recommend products and services by explaining their features and benefits.
• Schedule appointments, manage workflow, and coordinate with technicians.
• Welcome clients, gather accurate project information, and ensure a seamless customer experience.
• Process payments, invoices, and billing within our operating systems.
• Clearly communicate timelines, expectations, and post-service care instructions.
• Maintain a clean, organized, and professional reception and client waiting area.
• Assist with documentation, insurance inquiries, and project administration when required.
• Contribute to a positive team environment where every client feels genuinely cared for.

Skills

Customer service

Sales

Front-desk

Communication

Multitasking

Attention to detail

Team player

People smart

Tools

Quoting software

Computer systems

Digital communication tools

Job description

Join a Company That Sees the Big Picture

All-Brite Glass & Tint is a leading, locally owned and family-operated business serving the automotive, commercial, and residential markets for over 30 years. Known for quality, safety, and trust, we deliver expert glass repair, replacement, and window film solutions across the Tri-City region and beyond.

We're growing — and we're looking for a friendly, driven, and detail-oriented Client Service Advisor who thrives on helping people and creating an exceptional client experience. As the first point of contact for our clients, you'll play a vital role in delivering the WOW experience All-Brite is known for.

Whether assisting clients in person, over the phone, or online, you'll be part of a tight-knit, high-performing team that values integrity, teamwork, and excellence in everything we do.

As a CSA at All-Brite, you'll be empowered to learn, grow, and contribute to a team dedicated to helping people through an exceptional service experience.

Key Responsibilities – What You'll Be Doing

• Provide exceptional client service in person, by phone, email, and text
• Create accurate quotes for glass, window film, and related products and services
• Confidently present and recommend products and services by explaining their features and benefits
• Schedule appointments, manage workflow, and coordinate with technicians
• Welcome clients, gather accurate project information, and ensure a seamless customer experience
• Process payments, invoices, and billing within our operating systems
• Clearly communicate timelines, expectations, and post-service care instructions
• Maintain a clean, organized, and professional reception and client waiting area
• Assist with documentation, insurance inquiries, and project administration when required
• Contribute to a positive team environment where every client feels genuinely cared for

What We're Looking For

• Experience in customer service, sales, or a front-desk role (service industry experience is an asset, but not required)
• Strong communication skills with confidence both in person and over the phone
• Friendly, professional, and genuinely passionate about helping people
• Ability to multitask and prioritize in a fast-paced environment
• Highly organized with excellent attention to detail and follow-through
• Reliable, punctual, and accountable—you take ownership of your work
• Calm under pressure with a positive, solution-focused attitude
• Comfortable learning computer systems, quoting software, and digital communication tools
• Embodies the Ideal Team Player mindset—Humble, Hungry, and People Smart (Patrick Lencioni)

What You Get – Why Team Members Choose All-Brite

• Competitive Pay: $45,000 – $65,000+ (Base Salary + Performance Bonuses)
• Monthly Sales & Performance Bonuses
• Group Health & Dental Benefits
• Health & Fitness Bonus – Because Well-Being Matters
• Birthday Off + Wellness/PTO Days
• Clean, Modern, Professional Work Environment
• Career Growth & Development Opportunities
• A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward