Gym Member Services Specialist

Planet Fitness; Brockville; On-site; CAD 20,000 - 29,000; Full time

Job summary

Planet Fitness Brockville is hiring a Member Services Representative to create a positive member experience with superior customer service at the front desk. You will greet guests, sign up new members, assist with rate calculations, and support the Club Manager with daily duties.

The role requires 18+ years of age, a high school diploma or GED, and basic computer skills. A positive attitude and reliability are essential in a fast-paced fitness setting at Taymax Group’s Brockville club.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones and assist callers with questions.
• Check members into the system and sign up new members with rate calculations.
• Assist Club Manager in cash drawer counts and daily duties.
• Facilitate updates to member accounts and respond to questions.
• Maintain club cleanliness and complete daily tasks and cleaning lists.
• Perform walk-throughs and support special cleaning projects as needed.

Skills

Customer service

Communication

Punctuality

Teamwork

Problem solving

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Planet Fitness Brockville is hiring a Member Services Representative to create a positive member experience with superior customer service at the front desk. You will greet guests, sign up new members, assist with rate calculations, and support the Club Manager with daily duties.

The role requires 18+ years of age, a high school diploma or GED, and basic computer skills. A positive attitude and reliability are essential in a fast-paced fitness setting at Taymax Group’s Brockville club.