Gym Front Desk & Member Experience Specialist

Planet Fitness; Medicine Hat; On-site; CAD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits contribution (fulltime

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Medicine Hat, AB is seeking a Front Desk Associate for a part-time position. The role emphasizes friendly member service, greeting and assisting guests, handling payments, and promoting fitness products and promotions.

Requirements include a High School diploma or equivalent and prior customer service experience, with a rotating schedule and a focus on maintaining a clean, welcoming facility for members.

Qualifications

• 18 years old or older.
• High School Diploma or equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide telephone service promptly and knowledgeably, with complete information.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Assist customers and demonstrate promotions to drive revenue.
• Answer questions and explain business policies in a customer-friendly way.

Skills

Multi-tasking

Decision making

Self-starter

Rotating schedule

Customer service

Energetic

Education

High School Diploma or equivalent

Job description

Planet Fitness in Medicine Hat, AB is seeking a Front Desk Associate for a part-time position. The role emphasizes friendly member service, greeting and assisting guests, handling payments, and promoting fitness products and promotions.

Requirements include a High School diploma or equivalent and prior customer service experience, with a rotating schedule and a focus on maintaining a clean, welcoming facility for members.