Gun Counter Team Lead

Bass Pro Outdoor World; Alberta; On-site; CAD 55,000 - 75,000; Full time

Job summary

Bass Pro Shops & Cabela's is seeking a Team Leader - Firearms to direct the outfitters in the firearms department, ensuring strong customer service, safety compliance, and merchandising excellence. You will guide daily operations, support achievement of sales goals, and coordinate staff training and events.

This role emphasizes leadership, product knowledge, and a commitment to a high-quality customer experience in a retail environment that upholds safety standards and corporate directives.

Qualifications

• High School Diploma or equivalent required.
• 2–4 years in Retail Sales; supervisory experience is a plus.

Responsibilities

• Lead outfitters in firearm sales and compliance with policies and procedures.
• Direct safe handling, safety, operations, and customer experience standards in the firearms department.
• Assist in achieving Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll goals.
• Provide daily directions to the outfitters within the department.
• Prepare to-do lists and execute merchandising directives and maintain plan-o-grams as set by Corporate.

Skills

Leadership

Customer service

Sales

Product knowledge

Safety compliance

Training and coaching

Education

High School Diploma

Job description

POSITION SUMMARY

Under the supervision of the Group Sales Manager, the Team Leader - Firearms gives daily directions to the outfitters in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

ESSENTIAL FUNCTIONS

• Supports GSM in leadership of firearm sales and compliance within Federal legal requirements, and company policies and procedures.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
• Supports the GSM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily directions to the outfitters within the department.
• Prepares to-do / Task lists. Executes all merchandising directives i.e. "Promotions, & Sale Events" etc. & maintain all plan-o-grams as set by the Corporate Office.
• Insures a pleasant and productive shopping experience for all customers. Assists the GSM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
• Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM in carrying out Supervisory responsibilities in accordance with the Company\'s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.

Provides legendary experience for every customer with the F.I.S.H . model.

F ind the Customer - Actively seek out and engage all customers.

I nquire to understand customer's needs - Start a conversation to enquire about customer's needs.

S ell, recommend and add with expert advice - Outfit the customer with expert product recommendations.

H onor the Customer - Thank the customer for choosing Bass Pro and invite them back.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent
• Years of experience: 2 to 4 years in Retail Sales, Supervisory experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Regularly walks, stands and does computer work.
• Occasionally lifts up to 50 lbs.
• Seldom/Never sits.

Additional Physical Requirements

• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information
• Occasionally repeat motions that may include the wrists, hands and/or fingers
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment
• Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
• Occasionally work in tight and confined spaces
• Occasionally work in noisy environments

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and