Guide, outdoor

Arctic Range Adventure; Whitehorse; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Wellness program

Travel insurance

Learning/training paid by employer

Job summary

Arctic Range Adventure seeks experienced tour guides to escort groups on outdoor trips, planning itineraries and ensuring safety. Guides assemble camping gear, operate off-road vehicles, and provide wilderness instruction in diverse Yukon environments. Strong communication and organization are essential for a seamless guest experience.

Qualifications include a Secondary school certificate and First Aid/CPR. Willingness to travel and work flexible hours is expected.

Qualifications

• Experience is an asset
• Secondary (high) school graduation certificate is required.
• Knowledge of Japanese and Spanish (Castilian) is a plus.

Responsibilities

• Escort groups on outdoor sport and recreational trips.
• Assemble camping gear and supplies.
• Operate off-road vehicles.
• Plan trips and coordinate activities.
• Provide wilderness and wildlife instruction to guests.
• Use GPS and navigation equipment.
• Describe points of interest and answer questions for visitors.
• Coordinate activities with local guides and leaders.

Skills

Excellent oral communication

Client focus

Organized

Team player

Flexibility

Education

First Aid Certificate

CPR Certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset
• Japanese
• Spanish; Castilian
• Canada

• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Asset languages

• Japanese
• Spanish; Castilian

Work site environment

• Outdoors
• Sightseeing
• Canada

Work setting

• Urban area
• Rural area
• Remote location

Tasks

• Escort groups on outdoor sport and recreational trips
• Assemble camping gear and supplies
• Operate off-road vehicles
• Plan trips
• Operate photographic and video equipment
• Operate communication (including emergency) devices
• Set up and take down camps
• Operate GPS (Global Positioning System) and other navigation equipment
• Maintain equipment
• Provide outdoor, wilderness and wildlife instruction
• Orienteering and/or survival
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Utilize microphones or other communication device to provide directions and other pertinent information to visitors
• Sell souvenirs
• Resolve itinerary and other problems
• Provide information on tipping customs, currency exchange rates, metric conversion and other details
• Ensure and monitor luggage transfers
• Drive sightseeing or tour vehicle
• Describe points of interest, answer questions and supply information
• Confirm transportation and accommodation reservations
• Co-ordinate recreation activities
• Assist clients with check-in procedures for accomodation and/or transportation
• Attend to international border crossings
• Co-ordinate activities with local tour guides or leaders of performance groups
• Collect administration or entrance fees
• Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
• Conduct guided tours of museums, gallery exhibitions and historical, heritage and other sites, answer inquiries and provide information

Certificates, licences, memberships, and courses

• First Aid Certificate
• CPR Certificate

Type of guide

• Step-on local guide
• On-site local guide
• Meet and greet local guide
• Escorted group travel guide
• Escorted individual travel guide
• Driver-guide, local
• Tour Director
• Walking tour guide

Tours focus

• Historical sites
• Bus tours
• Walking tours

Number of tours guided

• 10 tours and +

Security and safety

• Driver's validity licence check
• Driving record check (abstract)

Transportation/travel information

• Valid driver's licence
• Willing to travel cross-border
• Willing to travel for extended periods
• Willing to travel overnight
• Willing to travel regularly
• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking
• Bending, crouching, kneeling
• Repetitive tasks
• Attention to detail
• Tight deadlines

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Excellent written communication
• Dependability

Screening questions

• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night
• On call

Employment terms options

• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gratuities
• Group insurance benefits

Other Benefits

• Learning/training paid by employer
• Team building opportunities
• Travel insurance
• Wellness program

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Does not require Canadian work experience