Guest Support Specialist - Trauma-Informed Care & Outreach

The Gathering Place; San Juan de Terranova; On-site; CAD 29,000 - 41,000; Full time

Job summary

The Gathering Place is seeking a Guest Support Worker to provide compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. You will work in a frontline role within an interdisciplinary team to create a safe, welcoming space for all Guests.

Responsibilities include addressing basic needs, de-escalation, documentation, and collaboration with partners.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Ability to work with diverse populations and a commitment to equity and inclusion.
• Clear Record of Conduct and Vulnerable Sector Check required.

Responsibilities

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries.
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches.
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers.
• Collaborate with internal teams and external partners to ensure continuity of care.
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices.
• Maintain accurate notes and contribute to communication and documentation.
• Participate in team meetings, training, and service improvement initiatives.
• Perform light housekeeping and offsite errands.
• Open to cross-training across Mercy House

Skills

Communication

Interpersonal

Problem-solving

Teamwork

Education

Post-secondary education in healthcare or social services

Job description

The Gathering Place is seeking a Guest Support Worker to provide compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. You will work in a frontline role within an interdisciplinary team to create a safe, welcoming space for all Guests.

Responsibilities include addressing basic needs, de-escalation, documentation, and collaboration with partners.