Housing Support Worker - Temp PT

Kelowna Gospel Mission Society; Kelowna; On-site; CAD 27,000 - 39,000; Part time

Job summary

Kelowna Gospel Mission (KGM) is a faith-based, non-profit organization supporting people experiencing homelessness and housing instability. The Housing Support Worker role emphasizes building trusting relationships, trauma-informed care, and helping residents maintain housing stability within a safe, respectful environment.

The position involves assisting with daily needs, move-ins/move-outs, wellness checks, and documenting interactions while upholding KGM’s dignity-driven values.

Qualifications

• Mental health training or trauma-focused skills preferred.
• Driver's license and clean driving record preferred.
• Experience in housing programs, shelters, or social services is expected.
• Ability to work independently and manage time effectively.
• Strong interpersonal boundaries and relationship-building capabilities.
• Proficient in MS Office and documentation.
• Ability to handle crises and challenging situations.
• Criminal Records Check (Vulnerable Sector) required.

Responsibilities

• Build and maintain supportive, trusting relationships with residents through regular wellness checks and daily engagement.
• Collaborate with the casework team to connect residents with services.
• Conduct regular safety and cleanliness inspections within the housing facility.
• Ensure residents follow policies and maintain a safe environment.
• Maintain shelter premises according to health and safety standards.
• De-escalate potential crises and ensure staff safety.
• Complete move-in/move-out inspections and provide orientation to new residents.
• Maintain accurate records of resident interactions and housing activities.

Skills

Mental health training

Driver's license

Independent work

Interpersonal skills

MS Office

Multitasking

Crisis management

Criminal records check

Education

High school diploma

Job description

• Base Pay $24.00 / Hour
• Job Category Housing Support Worker, Community Support Worker
• Employee Type Temporary Part Time

Contact information

• Name People and Culture
• Phone [phone]

Description

Kelowna’s Gospel Mission (KGM) is a faith - based, non - profit organization walking alongside individuals experiencing homelessness and housing instability. We believe every person is on a journey toward wholeness and deserves to be met with dignity, compassion, and respect. Our work is housing - oriented and focuses on supporting people as they move toward safe, stable housing and greater wellbeing. We serve people of all backgrounds and identities, offering care that is person - centred and grounded in the belief that hope and change are possible for everyone. Discover more about our mission and impact at www.kelownagospelmission.ca

The Housing Support Worker plays a key role in maintaining a safe, welcoming, and stable environment for people living in our housing program. This role involves building supportive relationships, providing trauma-informed care, and supporting residents in maintaining housing stability. From assisting with daily needs to move-ins and wellness checks, this position is essential in upholding KGM’s values of dignity, compassion, and respect.

Responsibilities

• Build and maintain supportive, trusting relationships with residents through regular wellness checks and daily engagement;
• Work collaboratively with the casework team to support tenants in achieving individual goals by providing access to a wide range of services and programs;
• Conduct regular walk-throughs of the building and grounds, ensuring cleanliness and safety while reporting any concerns or issues to the appropriate person;
• Ensure residents follow the policies and procedures of KGM, promoting a safe and respectful environment;
• Ensure the cleanliness and maintenance of the shelter premises, adhering to health and safety standards;
• De-escalate potential violent situations between clients, prioritizing the safety and well-being of residents and team members;
• Complete move-in and move-out inspections and provide orientation for new residents;
• Maintain accurate records of resident interactions, housing activities, services provided and incident reports.

Qualifications

• Specialized training and certification in mental health, addiction, counselling or trauma is an asset;
• High school diploma or equivalent required;
• Experience working in housing programs, shelter, or social service settings;
• Valid driver's license and clean driving abstract;
• Demonstrated ability to work independently, take initiative, and manage time and responsibilities without direct supervision;
• Strong interpersonal skills with the ability to maintain clear, professional boundaries and build respectful relationships;
• Experience using Microsoft Office and other platforms for documentation and communication;
• Able to multitask and stay focused while managing frequent interruptions or shifting priorities;
• Position requires working with individuals in crisis and exposure to challenging situations;
• This position is dependent on a Criminal Records Check (Vulnerable Sector).

This is a great opportunity to make a meaningful impact in the Kelowna community. We look forward to hearing from you!

Additional Information

• Salary/Hourly/Contract/Temp $24 per hour
• Work Schedule: What days will they work? Wednesdays, Thursdays & Fridays
• Work Schedule: Start Time and End Time 8 am to 4:30 pm (with flexibility)