INTERNAL ONLY - Guest Support Worker Reception - Main, Permanent Full-Time

The Gathering Place; San Juan de Terranova; On-site; CAD 29,000 - 41,000; Full time

Job summary

The Gathering Place in Newfoundland and Labrador seeks a Guest Support Worker (Reception) to be the frontline face of compassionate, trauma-informed care for Guests facing homelessness, mental health challenges, or substance use. You will greet Guests and visitors and help create a safe, welcoming space.

This role emphasizes harm-reduction, equity, and collaboration with internal teams to ensure continuity of care, while maintaining professional boundaries and accurate notes.

Qualifications

• Post-secondary education in healthcare, social services, or related field.
• Experience in shelters, residential care, or community support.
• Knowledge of community resources for those facing homelessness and addictions.

Responsibilities

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries.
• Greet both Guests and visitors to The Gathering Place.
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches.
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers.
• Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags.
• Answer telephone calls and check messages, as well as accept donations and deliveries.
• Collaborate with internal teams and external partners to ensure continuity of care.
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices.
• Maintain accurate notes and contribute to communication and documentation.
• Participate in team meetings, training, and service improvement initiatives.

Skills

Communication

Interpersonal skills

Problem solving

Multi-tasking

Software proficiency

Teamwork

Equity & inclusion

Education

Post-secondary education in healthcare or social services

Job description

Job Title: Guest Support Worker, Reception

Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building

Employment Type: Permanent Full-Time
Rate of Pay: $25.25 per hour

Hours: Monday-Friday, 8-hour shifts

PCN: 01-300-019

The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Greet both Guests and visitors to The Gathering Place
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
• Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
• Answer telephone calls and check messages, as well as accept donations and deliveries
• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives

What You Bring

• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Strong organizational skills with the ability to multi-task and prioritize tasks in a fast paced environment
• Ability and comfort navigating a range of software platforms on a daily basis
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs.)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered.

CLOSING DATE: November 17, 2026